on 03-10-2021 15:51
Since Sep 30th (at approximately 8:30 PM) I've been experiencing an escalating level of packet loss. I've restarted my equipment several times over the last few days since, but there has been little / no improvement. Could this issue be investigated, because it doesn't seem to be improving over time.
BQM snapshot:
As you can see from this snapshot dated from today (the 3rd), things did briefly and very suddenly clear up at about 5 AM, before beginning to degrade again at around 6 AM. Then things improved again at about 8 AM, and then almost exactly at 1 PM my internet went down for a few minutes and the packet loss began to creep back up.
SuperHub info
Answered! Go to Answer
on 05-10-2021 17:02
Hi XLLC3,
Thank you for reaching out to us here on the Community.
I am very sorry to hear you are experiencing issues with the service.
I have taken a look from our side and can see there is currently a known issue within your area relating to SNR ) Signal to Noise Ratio)
The details for this are as follows.
Date Open:29 SEP 2021
Estimated end date:06 OCT 2021 13:05
Our sincere apologies for any inconvenience caused.
Thanks
on 05-10-2021 17:02
Hi XLLC3,
Thank you for reaching out to us here on the Community.
I am very sorry to hear you are experiencing issues with the service.
I have taken a look from our side and can see there is currently a known issue within your area relating to SNR ) Signal to Noise Ratio)
The details for this are as follows.
Date Open:29 SEP 2021
Estimated end date:06 OCT 2021 13:05
Our sincere apologies for any inconvenience caused.
Thanks