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MrWixi
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Packet Loss and latency spikes again...

Hi there,

Seems to be an annual occurrence to come back here with a similar issue!  My partner's VPN kept dropping recently so I looked into it, and Packet Loss and latency seems to be fairly spiky.

Here is my BQM - I'll follow with router logs.

My Broadband Ping - VM2

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MrWixi
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Re: Packet Loss and latency spikes again...

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

113875000015.30000338.605377QAM2561
214675000014.40000238.983261QAM2562
315475000014.30000338.605377QAM2563
416275000015.09999838.605377QAM2564
517075000014.69999738.983261QAM2565
617875000014.09999838.983261QAM2566
718675000013.09999838.605377QAM2567
819475000012.40000238.983261QAM2568
920275000012.69999738.983261QAM2569
1021075000013.30000338.605377QAM25610
1121875000013.09999838.983261QAM25611
1222675000012.90000238.605377QAM25612
1323475000012.59999838.983261QAM25613
1424275000011.80000338.605377QAM25614
1525075000011.90000238.605377QAM25615
1625875000012.80000338.983261QAM25616
1726675000013.00000038.605377QAM25617
1827475000012.90000238.605377QAM25618
1928275000012.40000238.983261QAM25619
2029075000012.19999738.605377QAM25620
2129875000012.69999738.605377QAM25621
2230675000013.30000338.605377QAM25622
2331475000013.69999738.983261QAM25623
2432275000014.00000038.983261QAM25624
2533075000013.90000238.983261QAM25625
2633875000014.19999738.983261QAM25626
2734675000014.30000338.983261QAM25627
2835475000013.90000238.983261QAM25628
2936275000014.00000038.983261QAM25629
3037075000014.19999738.983261QAM25630
3137875000013.90000238.983261QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.60537700
2Locked38.98326100
3Locked38.60537700
4Locked38.60537700
5Locked38.98326100
6Locked38.98326100
7Locked38.60537700
8Locked38.98326100
9Locked38.98326100
10Locked38.60537700
11Locked38.98326100
12Locked38.60537700
13Locked38.98326100
14Locked38.60537700
15Locked38.60537700
16Locked38.98326100
17Locked38.60537700
18Locked38.60537700
19Locked38.98326100
20Locked38.60537700
21Locked38.60537700
22Locked38.60537700
23Locked38.98326100
24Locked38.98326100
25Locked38.98326100
26Locked38.98326100
27Locked38.98326100
28Locked38.98326100
29Locked38.98326100
30Locked38.98326100
31Locked38.98326100



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159944K1840QAM4096424


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked4214.135804166390
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MrWixi
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Re: Packet Loss and latency spikes again...

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000036.0205995120 KSym/sec64QAM2
23940000035.2705995120 KSym/sec64QAM4
34620000035.7705995120 KSym/sec64QAM3
46030000038.5205995120 KSym/sec64QAM1



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0030
2US_TYPE_STDMA0020
3US_TYPE_STDMA0030
4US_TYPE_STDMA0010

 

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jbrennand
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Message 4 of 5
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Re: Packet Loss and latency spikes again...

Your Down power levels are all too high. Recommended max ia +10dBmV

These will need adjusting by a Tech visit. Calling it in as a fault should be quickest route - or a VM person will do it when they get here in a day or two

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Paul_DN
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Re: Packet Loss and latency spikes again...

Hi MrWixi,

Thank you for reaching out to us in our community and welcome back, sorry to see you have been facing latency spikes and drop outs, I have had a look at things our end and can see you have spoken to us, how things now?

Regards

Paul.

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