Packet Loss and High Ping - Working from home impossible!
25-01-202110:57 - edited 25-01-202111:00
Hi - I hoping someone can help me.
I have been having ping issues and drop outs. Speed is usually okay but sometimes does go down where streaming is difficult. Worst of all is that working from home is becoming impossible with high latency and ping jitters. (All equipment is mostly hardwired with cat 6. Ubiquiti wifi plugged in)
I have tried all the hub diagnostics with the latest drop out and 'help' noting:
On looking at this helpful forum, I've monitored my network:
Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Re: Packet Loss and High Ping - Working from home impossible!
BQM is amongst the worst I've seen, the Network log is a horror show, plus far too many upstream timeouts, and too many uncorrected downstream errors. There may be an underlying over-utilisation fault (in which case cut your losses and get a new ISP), but it is all so bad that it is difficult to accurately conclude, so let's see what the forum staff can advise. I've flagged your post for the staff to comment. They'll need your hub in router mode to check the figures. If you can cope, stick the hub in router mode, but give it the same wifi name and password as your Ubiquiti, because although the wifi won't be as good, most devices will still be able to connect without fiddling with each one.
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I have taken another look over the account this morning, there is an ongoing utilisation issue that has been ongoing since October, we are due to fix this on the 5th of February but as previously advised we are only able to offer this as an advisory date.