I am sorry to hear you have been having service issues, I have located your \ccount and can see there is a signaling issue and will need a tech, I will pop you over a PM and we can go from there (Keep and eye out for the purple envelope)
Hi Visit took place yesterday around 9:30. Engineer was really nice and helpful. He fixed a signal fault. So far the internet has been great. Going to monitor. If i have any more issues i will post back on here.