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adotmccann
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Packet Loss 7pm - 11pm

Hi 

For the past 5 days after 7pm we seem to get bad packet loss until around 11pm

I use an XR700 Router, when i view the network monitor there is barely any utilisation so congestion doesn't seem to be the answer.

It seems to come and go every 10 minutes, i have disabled all QOS and anything which could cause issues via config but the packet loss is just the same.

I tried to call the VM Support desk but was on hold for an hour so just gave up as i know they will ask if its plugged in and been rebooted.

Any help is appreciated.

Thanks

 

 

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Adduxi
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Re: Packet Loss 7pm - 11pm

Please post your Downstream and Upstream levels and network log.  Also setup a BQM here  www.thinkbroadband.com/ping  

Once done, we can comment on the state of your circuit.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Zoie_P
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Re: Packet Loss 7pm - 11pm

Hi Adotmccann,

Thanks for your post and welcome to forums.

I am sorry to hear you have been having service issues, I have located your \ccount and can see there is a signaling issue and will need a tech, I will pop you over a PM and we can go from there (Keep and eye out for the purple envelope)

Zoie

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adotmccann
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Re: Packet Loss 7pm - 11pm

Update 03/05/21

Past 2 days have been fine, monitoring for the next week to see how the situation is.

Thanks

 

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Zoie_P
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Re: Packet Loss 7pm - 11pm

Thanks for messaging with me Adotmccann,

Let us know how your visit goes and if you need to change or view your appointment you can do so here 

Zoie

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adotmccann
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Re: Packet Loss 7pm - 11pm

Hi
Visit took place yesterday around 9:30.
Engineer was really nice and helpful.
He fixed a signal fault.
So far the internet has been great.
Going to monitor.
If i have any more issues i will post back on here.

Thanks Zoie for the assist 🙂
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Katie_WT
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Re: Packet Loss 7pm - 11pm

Thanks so much for popping back with your update over the weekend @adotmccann

 

I do hope things have remained stable since your post; if you do need us for anything further, you know where we are

 

Cheers

Katie - Forum Team


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