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albertz11
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POOR Broadband connection CAUSED by FAULTY POWER SUPPLY UNIT

My power supply unit which connects to my Hub is causing poor connection speeds  🤣

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jpeg1
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Re: POOR Broadband connection CAUSED by FAULTY POWER SUPPLY UNIT

Really? 

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albertz11
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Re: POOR Broadband connection CAUSED by FAULTY POWER SUPPLY UNIT

That is what I was told when I phoned the 0345 number, honestly I laughed at the person who told me this. I've heard some lame excuses from Virgin but this one takes the biscuit. Sending me a NEW power supply , when in fact they should be sending me an engineer.

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jpeg1
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Re: POOR Broadband connection CAUSED by FAULTY POWER SUPPLY UNIT

Would you like to say what the problem is?  I'm sure someone here could help.

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albertz11
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Re: POOR Broadband connection CAUSED by FAULTY POWER SUPPLY UNIT

I've had another thread on this...helpful but no positive answers.  I have an intermittent connection, it works, it stops, its fast its slow, NO upload speed, log file on Hub is critical, warning, error .....speedtest shows 55 mbs then 600, internet just locks up . red light on HUB...no one at Virgin seems to be able to help.

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Adduxi
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Re: POOR Broadband connection CAUSED by FAULTY POWER SUPPLY UNIT

A constant red LED is the overheating warning.  VM should replace the Hub as it could be a fire risk.  With that in mind, no point in further investigations until you get a replacement Hub.  Best to ring VM for this, or wait a day or two for a VM Mod to pick this up. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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albertz11
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Re: POOR Broadband connection CAUSED by FAULTY POWER SUPPLY UNIT

I've already phoned VM and they are sending a power supply unit.......🤣

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