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m91young
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PAYING FOR 500MBPS GETTING 25MBPS

Hi i am paying for 500mbps and am receiving 25mbps i am on wifi and i understand i wont reach 500mbps on wfi but it should be better than 25mbps can anyone help 

gary_dexter
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Alessandro Volta
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Message 2 of 23
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Re: PAYING FOR 500MBPS GETTING 25MBPS

What do you get wired direct to the hub?


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m91young
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Message 3 of 23
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Re: PAYING FOR 500MBPS GETTING 25MBPS

i dont have a Ethernet cable to check everything i do is via wifi 

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gary_dexter
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Message 4 of 23
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Re: PAYING FOR 500MBPS GETTING 25MBPS

Wi-Fi isn’t an accurate way to measure speeds.

please post some stats from the hub. 

Go to 192.168.0.1 in a browser, click the Router Status link beneath the login box and copy and paste back the network, upstream and downstream logs.

Don't upload photos as they won’t be approved in a timely manner. 


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m91young
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Message 5 of 23
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Re: PAYING FOR 500MBPS GETTING 25MBPS

hi gary thank please see what results 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12110000005.340256 qam10
21390000005.340256 qam1
31470000005.440256 qam2
41550000005.440256 qam3
51630000005.440256 qam4
61710000005.540256 qam5
71790000005.540256 qam6
81870000005.940256 qam7
91950000005.940256 qam8
102030000005.640256 qam9
112190000005.140256 qam11
12227000000540256 qam12
132350000005.140256 qam13
142430000005.340256 qam14
152510000005.440256 qam15
162590000005.340256 qam16
172670000004.940256 qam17
182750000004.940256 qam18
192830000005.140256 qam19
202910000005.140256 qam20
212990000005.540256 qam21
223070000005.340256 qam22
233150000005.440256 qam23
243230000005.540256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.94080
2Locked40.33050
3Locked40.32860
4Locked40.92470
5Locked40.92440
6Locked40.92210
7Locked40.33480
8Locked40.93470
9Locked40.91680
10Locked40.93240
11Locked40.32140
12Locked40.92660
13Locked40.93760
14Locked40.94660
15Locked40.94530
16Locked40.94670
17Locked40.99650
18Locked40.99640
19Locked40.99890
20Locked40.910580
21Locked40.912420
22Locked40.310590
23Locked40.913330
24Locked40.913960

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1461999794.9512064 qam3
2394000174.75512064 qam4
3536999884.9512064 qam2
4603000194.9512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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jb66
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Message 6 of 23
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Re: PAYING FOR 500MBPS GETTING 25MBPS

What device are you using to test the speeds? IPhone etc? 

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m91young
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Message 7 of 23
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Re: PAYING FOR 500MBPS GETTING 25MBPS

hi im using my laptop 

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jb66
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Message 8 of 23
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Re: PAYING FOR 500MBPS GETTING 25MBPS

Can you visit fast.com on a decent smartphone to see if your laptop which is slow? 

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m91young
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Message 9 of 23
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Re: PAYING FOR 500MBPS GETTING 25MBPS

hi fast.com on Samsung smart phone said 400mbps but i usually use speedtest.com and that says 250mbps why would that be different on phone. but on laptop just done another test and its 7mbps?

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jb66
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Message 10 of 23
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Re: PAYING FOR 500MBPS GETTING 25MBPS

It means your laptop either has a fault or not very good

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