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BradDodi
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Message 1 of 14
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P2P/torrent throttling and general instability

Hi,

I'm a new customer (have had Virgin Media broadband in the past) and I'm suffering from some odd instability when downloading torrents and in general. Not sure if the problems are related.

Firstly when I'm downloading a torrent the whole connection will throttle to the point where it's not usable, not just the torrent download but the whole internet connection via both wired and wifi. The torrent will download at a few kbps so it's not using the full 500mbps and therefore causing a bandwidth issue... though pausing the torrent will immediately fix the issue and the connection returns to normal. Seems to be identical to this? https://community.virginmedia.com/t5/Speed/Virgin-Media-throttling-P2P/td-p/4142828

Throughout the day I'm also getting intermittent connection drops. Has been happening since I signed up.

Any help would be appreciated!

My Superhub 3 stats:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1443000000538256 qam37
22510000002.238256 qam15
32590000002.738256 qam16
4267000000338256 qam17
52750000003.238256 qam18
62830000003.738256 qam19
72910000004.338256 qam20
8299000000538256 qam21
93070000005.638256 qam22
103150000006.138256 qam23
113230000006.538256 qam24
12347000000738256 qam25
133550000007.138256 qam26
143630000006.638256 qam27
153710000006.138256 qam28
163790000005.838256 qam29
173870000005.438256 qam30
183950000005.538256 qam31
194030000005.538256 qam32
204110000005.538256 qam33
214190000005.538256 qam34
224270000005.538256 qam35
234350000005.338256 qam36
244510000004.838256 qam38



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.61970
2Locked38.652825
3Locked38.63980
4Locked38.93690
5Locked38.93750
6Locked38.63890
7Locked38.92420
8Locked38.62070
9Locked38.91820
10Locked38.61680
11Locked38.91500
12Locked38.92600
13Locked38.922327
14Locked38.92020
15Locked38.91990
16Locked38.922767
17Locked38.92040
18Locked38.61250
19Locked38.914913
20Locked38.91480
21Locked38.918414
22Locked38.922014
23Locked38.919116
24Locked38.62590

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537000004.725512064 qam2
2394000004.675512064 qam4
3462000004.725512064 qam3
4603000004.725512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
BradDodi
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Message 2 of 14
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Re: P2P/torrent throttling and general instability

And my network log, just in case that shows something important:

Network Log

Time Priority Description

13/05/2020 22:28:42noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2020 13:24:6noticeDHCP Renew - lease parameters tftp file-Vcb573b2ee9a9587e.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2020 13:24:6ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 22:23:21ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 20:40:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 07:22:39ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/05/2020 03:32:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2020 17:17:33noticeDHCP Renew - lease parameters tftp file-Vcb573b2ee9a9587e.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2020 17:17:33ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2020 14:49:50ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2020 13:46:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 21:36:15ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2020 22:24:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2020 21:25:1noticeDHCP Renew - lease parameters tftp file-Vcb573b2ee9a9587e.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2020 21:25:1ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2020 05:39:59ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2020 18:16:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2020 13:54:58ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2020 19:46:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2020 21:23:36noticeDHCP Renew - lease parameters tftp file-Vcb573b2ee9a9587e.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
jhuk
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Message 3 of 14
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Re: P2P/torrent throttling and general instability

If you have allowed 100% upload for the Torrent Client then your download will crawl so will your other PC usage, limit it to a Max of about 80-85%

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BradDodi
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Message 4 of 14
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Re: P2P/torrent throttling and general instability

Yes, I've done this but it doesn't make any difference. The torrent never has much upload speed at all because it cannot download fast enough (kbps).

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BradDodi
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Message 5 of 14
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Re: P2P/torrent throttling and general instability

Anyone have any ideas about this?

Do the stats I included previously seem OK?

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Katie_WT
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Message 6 of 14
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Re: P2P/torrent throttling and general instability

Ho there @BardDodi, 

 

Cheers for popping back - I am sorry that you're having these issues. Is it just when you are doing torrents or when you are just browsing the internet or using a steaming service too? 

 

I have been able to locate your account from your forum information and I can see that you are currently impacted by a known area issue. This was raised under reference number F008056176 and the estimated fix date is 27th May 2020 - until this is passed we can only do a bare minimum checks I'm afraid. 

 

If you are still having the issue after the area issue has been resolved, we can go ahead and do more in depth checks with you 🙂 

I can see it has been around 3 weeks since your last reboot of the Hub so that would be the first thing we would need to do. See how things go and pop back with some updates when you can. 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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BradDodi
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Message 7 of 14
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Re: P2P/torrent throttling and general instability

Hi, just replying again because I'm still struggling with the same issues. It's just when downloading torrents, when browsing the internet and using a streaming service it works fine. If I start a torrent it downloads at a max of 300kbps (usually much below this) and the whole connection throttles. It becomes unusable until I pause/cancel the torrent.

Any ideas?
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John_GS
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Message 8 of 14
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Re: P2P/torrent throttling and general instability

Hi BradDodi,

 

Thanks for coming back to us. My apologies for the broadband issues. 

 

There is a congestion issue in your area affecting the service. F008056176 is the number for your records. The estimated fix date is the 17th June 2020.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Moogera
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Message 9 of 14
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Re: P2P/torrent throttling and general instability

Which VPN are you using?

Which Protocol?

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TheSinner
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Message 10 of 14
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Re: P2P/torrent throttling and general instability

Is there any update for the issue? It cant be related to a certain area only as this excuse sounds pretty dumb to me. Im from RM16 area and experiencing the same. Under consumer rights and per contract VM IS NOT TO THROTTLE speed of any sorts. Can you please explain whats going on please?
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