Virgin Media Community

[BradDodi]

Hi,

I'm a new customer (have had Virgin Media broadband in the past) and I'm suffering from some odd instability when downloading torrents and in general. Not sure if the problems are related.

Firstly when I'm downloading a torrent the whole connection will throttle to the point where it's not usable, not just the torrent download but the whole internet connection via both wired and wifi. The torrent will download at a few kbps so it's not using the full 500mbps and therefore causing a bandwidth issue... though pausing the torrent will immediately fix the issue and the connection returns to normal. Seems to be identical to this? https://community.virginmedia.com/t5/Speed/Virgin-Media-throttling-P2P/td-p/4142828

Throughout the day I'm also getting intermittent connection drops. Has been happening since I signed up.

Any help would be appreciated!

My Superhub 3 stats:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	443000000	5	38	256 qam	37
2	251000000	2.2	38	256 qam	15
3	259000000	2.7	38	256 qam	16
4	267000000	3	38	256 qam	17
5	275000000	3.2	38	256 qam	18
6	283000000	3.7	38	256 qam	19
7	291000000	4.3	38	256 qam	20
8	299000000	5	38	256 qam	21
9	307000000	5.6	38	256 qam	22
10	315000000	6.1	38	256 qam	23
11	323000000	6.5	38	256 qam	24
12	347000000	7	38	256 qam	25
13	355000000	7.1	38	256 qam	26
14	363000000	6.6	38	256 qam	27
15	371000000	6.1	38	256 qam	28
16	379000000	5.8	38	256 qam	29
17	387000000	5.4	38	256 qam	30
18	395000000	5.5	38	256 qam	31
19	403000000	5.5	38	256 qam	32
20	411000000	5.5	38	256 qam	33
21	419000000	5.5	38	256 qam	34
22	427000000	5.5	38	256 qam	35
23	435000000	5.3	38	256 qam	36
24	451000000	4.8	38	256 qam	38

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	197	0
2	Locked	38.6	528	25
3	Locked	38.6	398	0
4	Locked	38.9	369	0
5	Locked	38.9	375	0
6	Locked	38.6	389	0
7	Locked	38.9	242	0
8	Locked	38.6	207	0
9	Locked	38.9	182	0
10	Locked	38.6	168	0
11	Locked	38.9	150	0
12	Locked	38.9	260	0
13	Locked	38.9	223	27
14	Locked	38.9	202	0
15	Locked	38.9	199	0
16	Locked	38.9	227	67
17	Locked	38.9	204	0
18	Locked	38.6	125	0
19	Locked	38.9	149	13
20	Locked	38.9	148	0
21	Locked	38.9	184	14
22	Locked	38.9	220	14
23	Locked	38.9	191	16
24	Locked	38.6	259	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	4.725	5120	64 qam	2
2	39400000	4.675	5120	64 qam	4
3	46200000	4.725	5120	64 qam	3
4	60300000	4.725	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[BradDodi]

And my network log, just in case that shows something important:

Network Log

Time Priority Description

13/05/2020 22:28:42	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2020 13:24:6	notice	DHCP Renew - lease parameters tftp file-Vcb573b2ee9a9587e.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2020 13:24:6	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 22:23:21	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 20:40:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 07:22:39	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/05/2020 03:32:13	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2020 17:17:33	notice	DHCP Renew - lease parameters tftp file-Vcb573b2ee9a9587e.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2020 17:17:33	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2020 14:49:50	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2020 13:46:9	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 21:36:15	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2020 22:24:49	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2020 21:25:1	notice	DHCP Renew - lease parameters tftp file-Vcb573b2ee9a9587e.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2020 21:25:1	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2020 05:39:59	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2020 18:16:31	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2020 13:54:58	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2020 19:46:5	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2020 21:23:36	notice	DHCP Renew - lease parameters tftp file-Vcb573b2ee9a9587e.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jhuk]

If you have allowed 100% upload for the Torrent Client then your download will crawl so will your other PC usage, limit it to a Max of about 80-85%

[BradDodi]

Yes, I've done this but it doesn't make any difference. The torrent never has much upload speed at all because it cannot download fast enough (kbps).

[BradDodi]

Anyone have any ideas about this?

Do the stats I included previously seem OK?

[Katie_WT]

Ho there @BardDodi, 

Cheers for popping back - I am sorry that you're having these issues. Is it just when you are doing torrents or when you are just browsing the internet or using a steaming service too? 

I have been able to locate your account from your forum information and I can see that you are currently impacted by a known area issue. This was raised under reference number F008056176 and the estimated fix date is 27th May 2020 - until this is passed we can only do a bare minimum checks I'm afraid. 

If you are still having the issue after the area issue has been resolved, we can go ahead and do more in depth checks with you 🙂 

I can see it has been around 3 weeks since your last reboot of the Hub so that would be the first thing we would need to do. See how things go and pop back with some updates when you can. 

Cheers

[BradDodi]

Hi, just replying again because I'm still struggling with the same issues. It's just when downloading torrents, when browsing the internet and using a streaming service it works fine. If I start a torrent it downloads at a max of 300kbps (usually much below this) and the whole connection throttles. It becomes unusable until I pause/cancel the torrent.

Any ideas?

[John_GS]

Hi BradDodi,

Thanks for coming back to us. My apologies for the broadband issues. 

There is a congestion issue in your area affecting the service. F008056176 is the number for your records. The estimated fix date is the 17th June 2020.

Kind regards,

[Moogera]

Which VPN are you using?

Which Protocol?

[TheSinner]

Is there any update for the issue? It cant be related to a certain area only as this excuse sounds pretty dumb to me. Im from RM16 area and experiencing the same. Under consumer rights and per contract VM IS NOT TO THROTTLE speed of any sorts. Can you please explain whats going on please?