Thanks for your post and welcome to the forums. Its great having you on board with us in the Community.
Apologies to hear that you are having an issue with your connection. Taking a look at the account there are no area faults currently however I can see that there are some pro longed signal level issues that will need adjusting. This isn't something that can be done remotely so I would like to arrange for an engineer to come to take a look at this for you. I just need to confirm the address to ensure we are booking the visit on the correct account.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
I have booked you in for the next available appointment. We cannot confirm the appointment time slot, so to view this please sign in to My Virgin Media here: My VM. Just go to My Account > Track your orders.
If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link.