What is going on with the service in my area? First of all the speeds have been very slow for well over a year. An engineer was sent out who stated I was on the lowest tap in the cab so he said he had WELDED me to the highest tap (I know this is utter tosh as I am an ex field tech) now on speed test I get no higher than 35mb at any time of day. My smartphone has a faster connection by far. I am supposed to be on 100mb vivid. Also I have had no connection due to problems in the area 3 times in two weeks. Anyone from virgin care to comment? To say I'm hacked off is an understatement.