Virgin Media Community

[Cthunnam]

Hi 

bband should be 500mb

I pay for ifollow and recently have only been getting patchy pictures/reception 

Now I’m streaming on demand and it’s pausing and stopping constantly 

My son is homeworking and daughter is schooling on line

Ifollow are saying when they tested my speed on the occasions I’ve had problems 

it has been between 0.83 and 4.7 mb per second 

my daughter suggested that our IP address maybe being strained and that I need a vpn

hope you can help

chris

[JitteryPinger]

Hi Chris, welcome to the forum, below is a link to setup and broadband quality monitor, we can look at this and see what might be the issue.

https://www.thinkbroadband.com/broadband/monitoring/quality

I will follow up with some additional instructions.

[JitteryPinger]

Type 192.168.0.1 or (192.168.100.1 if you have your Hub in Modem mode) into your address bar at the top of your browser

For Hubs 2 & 3 - DO NOT LOG IN, just click “Check Router Status”

For Hub 4 - When the page appears LOG IN then click on:

Advanced Settings > Tools > Network Status.

Please copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs in replies here.

If this is your first time you may have to do first setup of hub password.

[Cthunnam]

hi matt cheers for reply i have to log in to access anything
chris

[JitteryPinger]

Sounds about right if you've never logged into the hub before.

Should find the default password on the base of the hub

https://www.virginmedia.com/help/virgin-media-configure-advanced-settings-on-your-hub

[Cthunnam]

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	0	38	256 qam	25
2	203000000	0.4	40	256 qam	9
3	211000000	0.5	38	256 qam	10
4	219000000	0.9	38	256 qam	11
5	227000000	0.9	38	256 qam	12
6	235000000	1	40	256 qam	13
7	243000000	0.7	38	256 qam	14
8	251000000	0.5	38	256 qam	15
9	259000000	0.5	40	256 qam	16
10	267000000	0.5	38	256 qam	17
11	275000000	0.5	38	256 qam	18
12	283000000	0.2	40	256 qam	19
13	291000000	0.4	38	256 qam	20
14	299000000	0	38	256 qam	21
15	307000000	0.4	40	256 qam	22
16	315000000	0.2	38	256 qam	23
17	323000000	0.2	38	256 qam	24
18	339000000	0	40	256 qam	26
19	347000000	-0.2	40	256 qam	27
20	355000000	-0.2	38	256 qam	28
21	363000000	-0.2	40	256 qam	29
22	371000000	-0.2	40	256 qam	30
23	379000000	-0.2	38	256 qam	31
24	387000000	-0.2	40	256 qam	32

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	6	0
2	Locked	40.3	17	0
3	Locked	38.9	21	0
4	Locked	38.9	12	0
5	Locked	38.9	8	0
6	Locked	40.3	11	0
7	Locked	38.9	13	0
8	Locked	38.9	20	0
9	Locked	40.3	2	0
10	Locked	38.9	10	0
11	Locked	38.9	10	0
12	Locked	40.9	12	0
13	Locked	38.9	14	0
14	Locked	38.9	7	0
15	Locked	40.3	8	0
16	Locked	38.9	6	0
17	Locked	38.9	5	0
18	Locked	40.3	5	0
19	Locked	40.3	6	0
20	Locked	38.9	6	0
21	Locked	40.3	7	0
22	Locked	40.3	5	0
23	Locked	38.9	4	0
24	Locked	40.3	0	0

[Cthunnam]

Refresh data

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1

32600007

57

5120

64 qam

3

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1

ATDMA

0

0

0

0

[Cthunnam]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	3254k;fg87dsfd;kfoA,.iyewrkld

Primary Downstream Service Flow

SFID	13513
Max Traffic Rate	575000000
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	13512
Max Traffic Rate	38520000
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

[Cthunnam]

Network Log

Time Priority Description

02/02/2021 13:39:30	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 13:39:14	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 13:38:25	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 10:20:14	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 04:41:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 23:33:8	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 23:33:8	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 23:33:6	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 18:14:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 14:42:11	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 14:42:10	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 14:39:15	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 14:39:14	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 14:37:29	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 14:37:28	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 14:36:6	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 14:36:6	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 14:30:52	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 14:30:52	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 14:27:5	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[JitteryPinger]

---

@Cthunnam wrote:

Refresh data

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1

32600007

57

5120

64 qam

3

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1

ATDMA

0

0

0

0

---

Hi @Cthunnam

Thanks for sending that information, is there only one Upstream channel, there should be 4, also power level looks to be right on the limit of high so I would suggest an engineer visit, hopefully I can get a staff member to pick this up and get one arranged.