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andyparks
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Only m350 no m500 or m600

I want to no why I can only have m350 because m500 or m600 is not available in my area but 2 streets away they can have m600...when wil I be able to have these speeds it's been like this for over a year 

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andyparks
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Re: Only m350 no m500 or m600

Screenshot_20201227-215649.png

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Brava210
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Message 3 of 10
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Re: Only m350 no m500 or m600

I suspect the website is incorrect.

I have always been able to get 500mb where I live but now the site says 350 max.

If I enter postcode and carry on to the select package page, I then get option for 600mb.

All a bit strange.

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andyparks
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Re: Only m350 no m500 or m600

I've just been on the phone to them and it's not on the system for them to update too but available in the bundles and got to wait while it comes to my area 

WOMBWELL UK
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MikeRobbo
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Message 5 of 10
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Re: Only m350 no m500 or m600


@andyparks wrote:

I've just been on the phone to them and it's not on the system for them to update too but available in the bundles and got to wait while it comes to my area 

WOMBWELL UK


I hadn't realised that you lot had got electricity.


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BumbleVMTech
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Re: Only m350 no m500 or m600

Hi, I have sent you a PM to look into it further

 

Rich


Here to help! Im a Field Technician helping out from home.

Find out more
************ FANCY £50 OFF YOUR BILL ************

****************** ASK ME HOW ******************
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andyparks
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Message 7 of 10
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Re: Only m350 no m500 or m600

Still don't no why I can't upgrade to m500 or m600 

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andyparks
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Message 8 of 10
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Re: Only m350 no m500 or m600

Can anyone find out why I can't have m500 or m600 

WOMBWELL UK
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dannylau
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Message 9 of 10
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Re: Only m350 no m500 or m600

Virgin are still upgrading areas, so if you can't yet get it your area is not upgraded

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Treble1
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Message 10 of 10
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Re: Only m350 no m500 or m600

Out of interest I already have the 500 but when I check my street it now says 350 even if I select a package why would they downgrade an area ?

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