Virgin Media Community

[Cb0808]

Hi,

so as the title says, I have the 500mb pack but for the past 2/3 weeks I've only hit around 80/100mbs? You can see how slow its gotten when netflix/youtube starts loading during the videos.

Any help would be great, not had a problem like this with virgin before.

Cheers, 

Edit: forgot to mention this started the same time I upgraded from 350 to 500. On my 350 pack I would most often hit higher then 350.

[-tony-]

is this wired or wifi - if wired then check the lan cable or try a new one - check the pc is set to gigabit not 10/100

if its wifi then anything is possible

[Cb0808]

Yeah everything in the house is WiFi.

[-tony-]

so have you ha better speeds - wifi can give anything from single figures up - have you changed anything - has the hub been reset - that changes its settings to default and can affect things

[Cb0808]

The hub has been reset/rebooted when I've used the app to check for faults, but other than that nothing else has been done 

[paultechy]

Would need to check the signal levels if could go to http://192.168.0.1 or if using modem mode http://192.168.100.1 clicking router status top right or bottom of page depending on hub [no need to login - depending on hub] and if could copy/paste the downstream, upstream, network log, don't worry about the formatting we can easily read it.. try and avoid using screen shots..

also would be good to test plugging e.g. laptop direct to router to see what speeds you get.

[Cb0808]

Acquired Downstream Channel (Hz)	258750000	Locked
Ranged Upstream Channel (Hz)	60300058	Locked
Provisioning State	Online

16/05/2021 12:55:18noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;16/05/2021 12:54:52Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;16/05/2021 11:46:37noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;15/05/2021 07:50:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/05/2021 21:54:4ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;13/05/2021 16:27:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;11/05/2021 17:58:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;11/05/2021 09:54:3ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;09/05/2021 14:47:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;08/05/2021 22:50:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;08/05/2021 12:16:22ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;06/05/2021 06:09:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/05/2021 23:30:43criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/05/2021 23:30:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/05/2021 23:22:21criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/05/2021 23:22:21Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/05/2021 23:22:20criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/05/2021 23:22:20Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:01:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;03/05/2021 18:31:44ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Cb0808]

Hopefully I copied the right things lol

[-tony-]

theres more than that

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

you DO need to sign in on hub4

[Cb0808]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	258750000	1	38	256 qam	16
2	266750000	0.5	38	256 qam	17
3	274750000	0.9	38	256 qam	18
4	282750000	1.5	38	256 qam	19
5	290750000	0	38	256 qam	20
6	298750000	1.7	38	256 qam	21
7	306750000	1.7	38	256 qam	22
8	314750000	0.7	38	256 qam	23
9	322750000	1	38	256 qam	24
10	330750000	1.5	38	256 qam	25
11	370750000	0.5	38	256 qam	26
12	378750000	1	38	256 qam	27
13	386750000	1	38	256 qam	28
14	394750000	0.7	38	256 qam	29
15	402750000	0	38	256 qam	30
16	410750000	1	38	256 qam	31
17	418750000	1.7	38	256 qam	32
18	426750000	-0.2	38	256 qam	33
19	434750000	0.5	38	256 qam	34
20	442750000	1.2	38	256 qam	35
21	450750000	-0.5	38	256 qam	36
22	458750000	-0.7	38	256 qam	37
23	466750000	0.5	38	256 qam	38
24	474750000	0.7	38	256 qam	39

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	27254	7872
2	Locked	38.9	21088	7058
3	Locked	38.6	28496	15607
4	Locked	38.9	20185	8201
5	Locked	38.9	12804	4398
6	Locked	38.6	9240	1264
7	Locked	38.9	6457	158
8	Locked	38.9	6272	97
9	Locked	38.6	3140	18
10	Locked	38.9	2245	41
11	Locked	38.6	1527	50
12	Locked	38.9	1666	0
13	Locked	38.9	934	671
14	Locked	38.6	1049	79
15	Locked	38.6	1243	115
16	Locked	38.6	469	62
17	Locked	38.9	222	125
18	Locked	38.9	671	67
19	Locked	38.6	482	38
20	Locked	38.9	244	176
21	Locked	38.9	524	67
22	Locked	38.6	419	135
23	Locked	38.6	338	178
24	Locked	38.9	205	0

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300058	51	5120	64 qam	1
2	39400035	51	5120	64 qam	4
3	53699990	51	5120	64 qam	2
4	46200000	50.5	5120	64 qam	3

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	3	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	3	0