I've been with Virgin Media for my broadband for about one year now, I have the M50 fibre package and my contract began with a new installation to my address which I was told had never been on Virgin Broadband before. The street box is directly outside my property, less than five metres from my hub, which is in turn connected to my computer through a wired connection on a 5 metre cable.
Throughout this period I have never had anything other than about 6mb/s download speed. I've also tried a wireless connection, unsurprisingly it was no better, but I mention it for completeness.
What I am looking for is suggestions and solutions to resolve this as a last shot before I cancel the contract and go with anyone else.
I have contacted Virgin Media support about this issue on numerous occasions, the most recent of which was earlier today. On every single occasion, they have latched onto the first explanation they come up with that means the issue is not their fault, and yet they have regularly come up with different excuses, ranging from my DNS server being at fault, to the digital distribution platform Steam's servers being too slow... to the BBC news servers being slow. You get the picture I hope. It does not help that I have never got through to anyone at Virgin who knows anything beyond the checksheet in front of them.
My personal; theory is an error in the initial installation, or settings in the street box, because speedtests always come back in the range of 40-50mb/s which suggests to me that the issue must be pretty close to my address. However noone at Virgin will consider that an error on their part at any stage could be remotely possible.
If anyone can offer potential solutions, or a way to make Virgin take this seriously and investigate properly, I would be extremely grateful.