on 01-06-2022 13:44
on 01-06-2022 16:38
on 01-06-2022 18:02
Also downstream channels 11 and 12 show SNR issues and Post RS errors.
Check for local issues on 0800 561 006 and ensure that all cables are in good condition and connected securely.
on 04-06-2022 13:37
Thanks for posting and welcome to our community 🙂
I'm sorry to hear you've had some issues with your connection. I've had a look at things from our side, and it looks like there are some performance issues which will need a technician.
Before I can arrange this I need to confirm a few details with you first, I've popped you over a private message for this (purple envelope, top right hand corner)