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bobgodbold
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Only getting 2mb download. Upload is OK.

My internet speed has slowed down to 2MB. I'm paying for the 200MB service.

Apparently there are no issues in my area. 

This speed is checked via speedtest.net and I'm getting the same on all my devices.

I've tried a reboot of the hub. Nothing changes. Anyone else getting issues. I'm in area 31.

BTW, the website is absolute rubbish for trying to get anywhere. Is it deliberately made difficult to navigate??????

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MikeRobbo
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Alessandro Volta
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Re: Only getting 2mb download. Upload is OK.

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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bobgodbold
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Re: Only getting 2mb download. Upload is OK.

Isn't there some sensitive information that you are requesting.

I'm not sure I'm comfortable posting this information for the world to see.

Things seem to be resolved now anyway.

As a matter of interest, here is the graph.

bobgodbold_0-1603723162064.png

 

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MikeRobbo
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Alessandro Volta
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Re: Only getting 2mb download. Upload is OK.

There is no sensitive information as long as you follow the instructions.

Taking screen shots however can display stuff that shouldn't be displayed, but the Mods should stop them before publication.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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