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Message 11 of 29
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Re: Only getting 230mb not 500

Upstream power levels a little high.

Can't really see anything else of concern.

Could you confirm what the wired speeds are?

 

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Message 12 of 29
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Re: Only getting 230mb not 500

As Carl has asked - what were the speeds when the Hub was in modem mode and your device was in safe mode?
Did you recently upgrade from a 200 package to the 500 one by any chance?

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 13 of 29
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Re: Only getting 230mb not 500

98mb.

Phoned 3 times now in two days and fed up with all their crap. 

They told me too unplug for 10mins (didn't change anything)

Told us to put 2.4ghz and  5ghz into manual (didn't change anything) 

Today they basically said they can't doo anything, used the exscuces that it depends what device you use. My phone, pc etc supports AC and everything below. 

We've had it for ages, just never noticed that Virgin media have been ripping me off!

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Message 14 of 29
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Re: Only getting 230mb not 500

Forget wifi for the moment - we can come back to that after sorting why you aren't getting full speeds on an ethernet connection

98Mbps is a suspicious number. It often means your device is limited to 100Mbps. That could be for several reasons. Using a cat5 cable not a 5e one (or better) or a cable that has "failed" (they do sometimes) - have you tried a new Cat6 one?. Or you may only have a 10/100 Network card in there - have you checked its profile? If it is a 1GB NIC then it might be "set" to 10/100 in its "settings" or limited by old drivers or a old/bad cable will auto default it to 100.

Can you check that out first. Or perhaps you may have you access to a relative/friend/neighbour who has a known GB enabled laptop that could lend it for an hour and ethernet connect it to your Hub and see what that gets?

Also worth looking in the Hub settings in the configuration file for the downstream/upstream "Max Data Transfer Rate" settings and see what they are set at (numbers will be in bps).

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 15 of 29
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Re: Only getting 230mb not 500

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt053-b.cm



Primary Downstream Service Flow

SFID51434
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID51433
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling Type

BestEffort

 

 

Can't seem to find what laptop is ethernet wise. It's a Lenovo g-50 70 if that helps.

Cable are cat 6

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Message 16 of 29
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Re: Only getting 230mb not 500

To find out your NIC speed, go to Control Panel > Network and Internet > Network Connections and then double click the network connection you are using. It will tell you the speed on the popup that opens.

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Message 17 of 29
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Re: Only getting 230mb not 500

One thing to check is if you access your HUB on http://192.168.0.1, login in and select the 'Connected Devices' option on the left hand side.

This will show you the speed your device is connected at to the HUB.

For a wired device it should show 1000, NOT 100.

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Message 18 of 29
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Re: Only getting 230mb not 500

I am getting the same issues, except my PC is only showing 90mbps but other items have shown 230mb.

My ethernet to PC shows 100 not 1000, whilst the xbox is 1000 (both wired) How do I resolve this?

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Alessandro Volta
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Message 19 of 29
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Re: Only getting 230mb not 500


@cotch wrote:

I am getting the same issues, except my PC is only showing 90mbps but other items have shown 230mb.

My ethernet to PC shows 100 not 1000, whilst the xbox is 1000 (both wired) How do I resolve this?


If you want assistance please start your own thread.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Message 20 of 29
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Re: Only getting 230mb not 500


@cotch wrote:

I am getting the same issues, except my PC is only showing 90mbps but other items have shown 230mb.

My ethernet to PC shows 100 not 1000, whilst the xbox is 1000 (both wired) How do I resolve this?


Without interrupting this thread I'd suggest you check if you PC is capable of gigabit speeds (It may only have a 100Mbps ethernet adapter, rather than 1000Mbps or gigabit).

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