Hi,
We recently upgraded from 100 to 350 speed with Virgin. However there has been no change in the speed. We are getting 9mbs download, which is insanely slow, and this has been the case for months now.
We are based in Brixton in London and when we renewed our contract we were told there were upgrade works in our area which were causing our slow speeds, and that should be complete by November. However the speeds have not changed.
I cant stream anything, my laptop gives up trying to load pictures. I have to hotspot off my phone.
I've done all the things virgin recccommed to get higher speeds to no avail. Does anyone have anything I can do?