Ongoing latency and packet loss issues (central London)
30-11-202012:11 - edited 30-11-202012:15
We've had many issues with our broadband over the last few months, including several multi-hour outages a couple of weeks ago, apparently now fixed. The speed is often fine, but will sometimes slow to a crawl (speed tests show < 100kbps), and video meetings become unusable.
Apart from the full outages, Virgin claims that everything is OK with our connection.
Re: Ongoing latency and packet loss issues (central London)
Unfortunately they were pretty unhelpful - they told me that as the tests are fine at that end right now, and that the downstream power levels are good, and that it would only be bad if they were lower, down at 4 or 5.
I then spoke to a supervisor who said that this was wrong, and that actually their diagnostic tools are down today, and that in fact there is an issue with cabling in our area that should be resolved in 7 days.
Since it sounds like it will take a week for someone on the VM Forum Staff to respond here, I guess I will have wait and see if things improve.