Ongoing issue with RCS partial service errors

[keanie]

I spoke With David_Bn on Friday last week about an issue with my connection following engineering works in my area the day before, I booked me an engineer to visit on Saturday which took place, an isolator was replaced that the engineer said was causing the issue, it appeared to fix the fault for a couple of hours, the issue has returned exactly the same yesterday causing loss of speed and issues with connectivity. Can this issue be looked at again for me?

My most recent router stats are below:

30/08/2021 09:45:15	notice	LAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
30/08/2021 09:39:2	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/08/2021 09:38:50	notice	LAN login Success;CM-MAC=1;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
30/08/2021 08:37:20	Warning!	RCS Partial Service;CM-MAC=1;CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;
30/08/2021 08:37:16	Warning!	Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
30/08/2021 08:37:8	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
30/08/2021 08:37:6	Error	Service Add Ack rejected - Invalid transaction ID;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
30/08/2021 05:48:20	Warning!	RCS Partial Service;CM-MAC=1;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
30/08/2021 05:48:20	Warning!	Lost MDD Timeout;CM-MAC=3;CMTS-MAC;CM-QOS=1.1;CM-VER=3.0;
30/08/2021 05:27:50	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;
30/08/2021 05:27:49	Warning!	Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
30/08/2021 05:27:36	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=b;CM-QOS=1.1;CM-VER=3.0;
30/08/2021 05:27:35	Warning!	Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
30/08/2021 05:27:34	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
30/08/2021 05:27:34	Warning!	Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
30/08/2021 05:25:29	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=:bb;CM-QOS=1.1;CM-VER=3.0;
30/08/2021 05:25:22	Warning!	Lost MDD Timeout;CM-MAC=1;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 22:53:54	Warning!	RCS Partial Service;CM-MAC=1;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 22:53:51	Warning!	Lost MDD Timeout;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;

[jbrennand]

Have you checked for any know faults - on 0800 561 0061

Stats look poor but can you start with a blank sheet and then post up again (as below).
______________________________________________________________________

Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure.

When done, fire it up and after it is up, check back in the settings and ensure that the RS error counts have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS ones) you have a problem (noise) that only a Tech visit will sort.
____________

Copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

[Travis_M]

Hi @keanie

Thanks for posting on our community forum!

How is your connection today? Is the issue still ongoing now with no improvement after the previous tech visit?

Regards

[keanie]

The issue has been sorted by second engineer visit,  there was an issue with power levels on the upstream path which was causing the issue, engineer has done something in the street cabinet to get them back into spec. No issues with my connection at all now.

Thanks for all the help from the guys on the forum.

[Beth_G]

Hi Keanie,

Thanks so much for the update, that's great news.

If you do need any further help from here, please do not hesitate to get back in touch. We're always more than happy to help.

Enjoy the rest of  your Sunday!

Beth