Virgin Media Community

[brian_mattey]

Hi,

I have a Superhub 2AC and M200 service.

Recently one upstream channel has dropped to 16QAM whereas other three are still 64QAM.  All used to be 64QAM.

Downstream and upstream speed OK (220/21) and BQM OK and no errors being logged and no stability issues.

Is this anything to worry about?

Thanks,

Brian

[jem101]

@

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@brian_mattey wrote:

Hi,

I have a Superhub 2AC and M200 service.

Recently one upstream channel has dropped to 16QAM whereas other three are still 64QAM.  All used to be 64QAM.

Downstream and upstream speed OK (220/21) and BQM OK and no errors being logged and no stability issues.

Is this anything to worry about?

Thanks,

Brian

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No it's nothing to worry about, incidentally, the channel which has dropped to 16 QAM, would the frequency happen to start with 258 by any chance?

[brian_mattey]

Hi,

Frequency is 53700000 … and it’s now improved to 32QAM.

Thanks,

Brian

[Paul_DN]

Hi Brian,

Thank you for reaching out to us in our community and welcome back, sorry to see you were facing some issues with your Router, I was able to find you on our system with the details we have for you, after running some checks this end I couldn't find any issues at all, I can see you do have a 3rd party Router, if the issue does persist try a pin reset on the Hub, once done you would have to set up your Router again,  push a pin/ paper clip in the reset hole at the back of the Router, push and hold in for a timed 1 Minute, do not reboot during or after, allow 15 Minutes to settle.

Regards

Paul.