On the 500mbps package but not allowed 1gig upgrade
03-09-202015:45 - edited 03-09-202015:50
On Virgin 500 Ultimate Oomph package because that was the fastest available at the end of June 2020. Today I see 1 Gig is now available in my postcode area, despite asking at the time when it would be available but there was no clear answer.
Today I phone up helpdesk -
can I upgrade my broadband/ pay more per month to get 1 gig? - answer: "no you have to be a new customer",
If i end my contract by paying the penalty fee, can I get then 1 gig - answer: "no you have to be a new customer"
Can someone please underline the above, in that I have zero options now to get 1gig ?