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artoo
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On the 500mbps package but not allowed 1gig upgrade

On Virgin 500 Ultimate Oomph package because that was the fastest available at the end of June 2020. Today I see 1 Gig is now available in my postcode area, despite asking at the time when it would be available but there was no clear answer.

Today I phone up helpdesk -

can I upgrade my broadband/ pay more per month to get 1 gig? - answer: "no you have to be a new customer", 

If i end my contract by paying the penalty fee, can I get then 1 gig - answer: "no you have to be a new customer"

Can someone please underline the above, in that I have zero options now to get 1gig ?

 

Thanks

 

 

 

 

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jhuk
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Re: On the 500mbps package but not allowed 1gig upgrade

Total BS, call retention's or do the web-chat if your sure it is in your postcode.

I did the later and had my HUB4 delivered 2 days later.

I went from  350Mb/s to non TV package 500Mb/s (was not available on website yet but announced) and then 1Gb/s all in space of 2-3months.