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On M500 but getting upload of 0.1 mbs to under 0.3 mbs for last few days

On M500 connection but getting upload speed of 0.1 to 0.5 specially during working hours 9 -6 for the last few days .  Making working from home unbearable and near impossible. Download is fine . A test at around 7 am was fine and yesterday late night was ok. Any help much appreciated

Here is the screen shot my last few speed test result:

limbro_0-1603280668151.png

latest test :

 
 

 

 

 

 

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Re: On M500 but getting upload of 0.1 mbs to under 0.3 mbs for last few days

BQM Link : 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e5d0d41e8002839e090e7a4f25d38e4317...

 

Router stats

Cable Modem Status

Item

Status

Comments

Acquired Downstream Channel (Hz)

203000000

Locked

Ranged Upstream Channel (Hz)

53699990

Locked

Provisioning State

Online

 

 

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

203000000

-1.7

40

256 qam

9

2

211000000

-1.9

40

256 qam

10

3

219000000

-1.9

40

256 qam

11

4

227000000

-1.7

40

256 qam

12

5

235000000

-1.7

40

256 qam

13

6

243000000

-1.7

40

256 qam

14

7

251000000

-1.5

40

256 qam

15

8

259000000

-1.7

40

256 qam

16

9

267000000

-1.7

40

256 qam

17

10

275000000

-1.9

40

256 qam

18

11

283000000

-1.7

40

256 qam

19

12

291000000

-1.7

40

256 qam

20

13

299000000

-1.5

40

256 qam

21

14

307000000

-1.7

40

256 qam

22

15

315000000

-1.7

40

256 qam

23

16

323000000

-2

40

256 qam

24

17

331000000

-2

40

256 qam

25

18

339000000

-1.7

40

256 qam

26

19

347000000

-1.7

40

256 qam

27

20

355000000

-1.9

40

256 qam

28

21

363000000

-2

40

256 qam

29

22

371000000

-2

40

256 qam

30

23

379000000

-2

40

256 qam

31

24

387000000

-2

40

256 qam

32




Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

40.3

4

0

2

Locked

40.3

6

0

3

Locked

40.9

4

0

4

Locked

40.9

6

0

5

Locked

40.3

6

0

6

Locked

40.3

11

0

7

Locked

40.3

6

0

8

Locked

40.9

6

0

9

Locked

40.9

6

0

10

Locked

40.3

6

0

11

Locked

40.9

4

0

12

Locked

40.9

7

0

13

Locked

40.3

2

0

14

Locked

40.3

5

0

15

Locked

40.3

5

0

16

Locked

40.9

6

0

17

Locked

40.9

7

0

18

Locked

40.9

9

0

19

Locked

40.3

6

0

20

Locked

40.9

10

0

21

Locked

40.3

9

0

22

Locked

40.3

9

0

23

Locked

40.3

6

0

24

Locked

40.9

1

0

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

53700000

4.975

5120

16 qam

6

2

60300203

5.025

5120

16 qam

5

3

39400029

4.9

5120

16 qam

8

4

46200640

4.925

5120

16 qam

7




Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

 

General Configuration

Network access

Allowed

Maximum Number of CPEs

1

Baseline Privacy

Enabled

DOCSIS Mode

Docsis30

Config file

cmreg-vmdg505-bbt053-b.cm




Primary Downstream Service Flow

SFID

1056724

Max Traffic Rate

575000000

Max Traffic Burst

42600

Min Traffic Rate

0




Primary Upstream Service Flow

SFID

1056723

Max Traffic Rate

38520000

Max Traffic Burst

42600

Min Traffic Rate

0

Max Concatenated Burst

16320

Scheduling Type

BestEffort

 

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Alessandro Volta
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Helpful Answer

Re: On M500 but getting upload of 0.1 mbs to under 0.3 mbs for last few days

Your Upstream Channels are at 16 QAM they should be 64 QAM.

You need an engineer visit to put things right.

You can either phone in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Forum Team
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Re: On M500 but getting upload of 0.1 mbs to under 0.3 mbs for last few days

Hi limbro,

 

Thanks for your post and for reaching out to the Community Forums. Apologies for the delayed response. I've done a remote diagnostic of your connection it's all showing as within spec. Has you connection improved since your post? 

 

Cheers

Corey C

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