On M200 with very slow download speed

[antonyh]

We have M200 but our download speed measures at only 4Mb today, all day long. Files I'm downloading are rating at 100Kb, which is unexpectedly slow. There's slow, then there's 1/50th of what we would expect and it's basically unusable.

I've tried service status, it says everything is fine. Done the usual 'reboot the router' but no change.

I've tried the chat, but it refuses to accept any more fault reports.

Is there something going on? We are in Area 21.

[jbrennand]

The site you are downloading from may be the issue.

What do you get on a speedtest ?

Test speeds at https://speedtest.samknows.com/ - or https://www.speedtest.net/ - try on 2 different browsers - as Chrome sometimes gives odd results.

[newapollo · Accepted solution]

Hi @antonyh 

The Check Service Status is often only populated with details of wide spread outages.

You could also try the automated Service Status number  0800 561 0061.  This often gives details of more localised issues down to postcode level.

Whilst not ideal it's probably a better indicator of known problems and should also show the latest estimated date/time for the fault to be repaired.

[antonyh]

It reads on Speedtest as 4Mb down, 9Mb up. Firefox/Chrome.

[jbrennand]

Check first for any “known network faults - Try in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.