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On 350 down to 100mb

Hi,

When we had Virgin Fitted a few weeks ago our speed was 300mb now its about 100!

Account number 895940101 

Area reference22

Acquired Downstream Channel (Hz)
226750000
Locked
Ranged Upstream Channel (Hz)
46200024
Locked
Provisioning State
Online

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1226750000638256 qam12
21387500007.538256 qam1
31467500007.138256 qam2
41547500006.838256 qam3
51627500006.940256 qam4
6170750000740256 qam5
7178750000740256 qam6
81867500006.938256 qam7
9194750000740256 qam8
102027500006.838256 qam9
112107500006.538256 qam10
122187500006.340256 qam11
132347500006.138256 qam13
14242750000638256 qam14
152507500005.338256 qam15
162587500004.638256 qam16
17266750000538256 qam17
182747500005.638256 qam18
19282750000638256 qam19
202907500006.540256 qam20
212987500006.938256 qam21
223067500007.440256 qam22
233147500007.640256 qam23
24322750000840256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.650
2Locked38.940
3Locked38.940
4Locked38.960
5Locked40.300
6Locked40.3170
7Locked40.3170
8Locked38.950
9Locked40.340
10Locked38.950
11Locked38.960
12Locked40.360
13Locked38.950
14Locked38.940
15Locked38.900
16Locked38.970
17Locked38.660
18Locked38.950
19Locked38.950
20Locked40.370
21Locked38.950
22Locked40.350
23Locked40.340
24Locked40.370

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
v9873254k;fg87dsfd;kfoA,.iyewrkldJK



Primary Downstream Service Flow

SFID8310
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID8309
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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Alessandro Volta
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Re: On 350 down to 100mb

Can you post the data from the Upstream & Network Log tabs please

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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