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Mackeybean
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O2/VM volt

Good evening guys and girls,

my o2 volt benefits have been activated for a week or so now, but my speed boost in my broadband hasn’t? 

I’m on the ultimate oomph m600 so should be boosted to 1gig? 

any help appreciated

Steve 

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Lee_R
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Re: O2/VM volt

Hi Mackeybean thanks for posting and welcome back to our community.

I am sorry to hear that you've not received your broadband speed boost.  I am going to send you a quick private message.

Regards


Lee_R

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Mackeybean
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Re: O2/VM volt

Thanks, haven’t received a message yet? 

Steve 

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Adduxi
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Re: O2/VM volt

Volt upgrades take 14 days on the VM side.  O2 is immediate.  

Check the name and address details for both accounts are EXACTLY the same, otherwise it may not work.

Also check the Configuration tab on your Hub, as it will show the speed provisioned.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
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Re: O2/VM volt

Hi Mackeybean / Steve

Thanks for coming back to us - apologies about that. I can see the boost has now applied 🙂

I do need to raise it with our IT team though so I will send you a PM now.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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