Well we are less than a week in to this contract so may well be ducking out of it before next week. We have constant pixellation on the televeision despite them coming back and repairing a faulty box and the WIFi doesn't reach anywhere other than by the hub. I waited a full hour on the phone but they then cut it off and so I can't speak with a person and just keep going round and round in circles with the less than helpful Help online. I have now lodged an official complaint because I don't know where to turn with this. Also you can't get a picture with BBC I-player and when we looked online it's a common problem. WHY???? very disappointed. This was going to be such a treat even if it is very expensive.