Not the speed im paying for

[Petezd]

had 350mb under O2 volt deal was workiing well , then checked a few weeks ago and it was stuck at about 90mb.

just signed up for 18 months and reduced speed to 200mb ..............still getting 90mbs , have reset the hub a number of times, pulled the plug out etc  but no change

[jbrennand]

Is that 90 on a wifi connection or a device on an ethernet cable connection.

If wifi - can you try ethernet?

[Petezd]

i am directly plugging an ethernet cable from the hub into the PC, it was running at full speed a while back but not anymore

[legacy1]

Check the link speed

[newapollo]

Hi @Petezd 

Also try a different ethernet cable.

[jbrennand]

As said - swap the ethernet cable - they do "fail" and drop to 100 max

Also check in th network card settings that it hasn't defaulted down to 100 - it should be at 1GB

[Petezd]

changed cable, direct link to hub and the adaptor is set at 1gb    still maxing about 80-90mb 

[jpeg1]

Try a different port on the Hub. 

[Petezd]

will do

[jbrennand]

And do it this way...
_________________

Connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).

This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - or https://www.speedtest.net/ - try on 2 different browsers - as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again
.
There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third

https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321

https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...