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on 28-04-2021 20:08
Hi,
I recently upgraded my broadband speed but I'm still only getting my original speed.
Can someone at Virgin find out what's going on please?
Thanks
on 28-04-2021 20:09
Have you restarted the router? That’s usually required.
on 28-04-2021 20:13
Hi @Anankha
Yeah I've tried that already.
Thanks for the suggestion.
on 28-04-2021 20:20
Hi @Ninko I thought you might have but it’s worth mentioning.
on 03-05-2021 08:42
Good morning @Ninko
Welcome back to the forums and thank you for taking the time to post.
I am sorry to hear that you are having an issues seeing the speed upgrade.
Are you able to let me know what speed you upgraded too?
Kind regards,
Zak_M
on 06-05-2021 01:16
The problem is all fixed now.
Thanks anyway.
on 06-05-2021 11:32
Thanks for the update @Ninko.
Please do not hesitate to contact us if the issue persist.
Thanks,
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