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Ninko
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Not receiving upgraded broadband speed

Hi,

I recently upgraded my broadband speed but I'm still only getting my original speed.

Can someone at Virgin find out what's going on please?

Thanks

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Anankha
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Re: Not receiving upgraded broadband speed

Have you restarted the router? That’s usually required.

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Ninko
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Re: Not receiving upgraded broadband speed

Hi @Anankha

Yeah I've tried that already.

Thanks for the suggestion.

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Anankha
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Re: Not receiving upgraded broadband speed

Hi @Ninko I thought you might have but it’s worth mentioning.

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Zak_M
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Re: Not receiving upgraded broadband speed

Good morning @Ninko 

 

Welcome back to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you are having an issues seeing the speed upgrade.  

 

Are you able to let me know what speed you upgraded too? 

 

Kind regards,

Zak_M

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Ninko
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Re: Not receiving upgraded broadband speed

Hi,

The problem is all fixed now.

Thanks anyway.

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Akua_A
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Re: Not receiving upgraded broadband speed

Thanks for the update @Ninko.

 

Please do not hesitate to contact us if the issue persist.

 

Thanks,

Akua_A
Forum Team



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