Virgin Media Community

[Ninko]

Hi,

I recently upgraded my broadband speed but I'm still only getting my original speed.

Can someone at Virgin find out what's going on please?

Thanks

[Anankha]

Have you restarted the router? That’s usually required.

[Ninko]

Hi @Anankha

Yeah I've tried that already.

Thanks for the suggestion.

[Anankha]

Hi @Ninko I thought you might have but it’s worth mentioning.

[Zak_M]

Good morning @Ninko 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you are having an issues seeing the speed upgrade.  

Are you able to let me know what speed you upgraded too? 

Kind regards,

Zak_M

[Ninko]

Hi,

The problem is all fixed now.

Thanks anyway.

[Akua_A]

Thanks for the update @Ninko.

Please do not hesitate to contact us if the issue persist.

Thanks,