Virgin Media Community

[JoaoFer]

I recently upgraded our package to a 350mb + phone package, up from our previous 200mb package, at the end of December.

We're a house of four University students, we're usually busy with classes from 9am-3pm GMT. We're often cut out during online classes several times per class, and sometimes we can't even load up classes at all. 

We do speed tests on every device often, and we rarely ever hit any higher than 150mbps, even when I'm the only one awake at 4am. We've tried the app recommendations of resetting the hub, but it didn't seem to work, and we're at our ends trying to understand why we pay for a 350mb package when we're often hitting speeds of 30-60mbps and sometimes barely open webpages or load up youtube videos.

[jbrennand]

If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, you cannot rely on wifi tests, - no BB supplier guarantees those - only speeds "TO" the Hub are guaranteed.

So, can you test speeds directly like this. As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a known good and working Cat5e (or better) ethernet cable, directly to the Hub which you have put into “modem mode” (see VM website for “How To”). Test at speedtest.net (not using their App!) to your nearest VM server - try on 2 different browsers.

If they are still low – boot the device into safe+networking mode and try again.

There are many posts on here where unknown/flaky software, old network card drivers, corrupted browsers or other connected devices are limiting speeds on tests.

Report back what that gets.

If you are getting the correct bandwith and speeds are all the ethernet connections good and stable on GB enabled devices and its perhaps just a wifi issue?