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Rikkigt4
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Message 1 of 9
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Not getting the speed i pay for

on ‎19-01-2022 11:00

I've never checked the speed since signing up a couple of months ago I'm quite disappointed with virgin media i pay for the 350mbps but all the speed tests I've done the maximum I'm getting is141.03mbps if this is the best virgin media can offer I might as well drop to a lower tariff.

is it possible to downgrade.?

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Adduxi
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Message 2 of 9
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Re: Not getting the speed i pay for

on ‎19-01-2022 11:12

Yes, you can downgrade. 

However how are you testing speeds.?  VM do not guarantee wifi speeds, so tests need to be done wired directly to the Hub.

Post your power levels and network logs.  Also setup a BQM here www.thinkbroadband.com/ping

Once done we can comment.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Rikkigt4
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Message 3 of 9
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Re: Not getting the speed i pay for

on ‎19-01-2022 11:38

I'm wired to the hub with high quality cable testing from virgin media link to speed test.net

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Ashleigh_C
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Message 4 of 9
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Re: Not getting the speed i pay for

on ‎22-01-2022 16:12

Hi there @Rikkigt4 

 

Thank you so much for your first post to our Community Forums and welcome to the team! 

 

I am so sorry to hear that you are experiencing these slow speeds on your wired connections. 

 

Can you post your Hub status and logs? How to do this;

  • Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode),
  • Don't log in, click on 'router status'
  • Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband 

 

Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum 

 

Thank you.

Ash_C
Forum Team



New around here? To find out more about the Community check out our Getting Started guide
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jwbull
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Re: Not getting the speed i pay for

on ‎19-07-2022 13:19

3.0 Upstream channels

 

ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID

1

32600000

41.020599

5120 KSym/sec

64QAM

5

2

39400000

41.270599

5120 KSym/sec

64QAM

4

3

46200000

41.770599

5120 KSym/sec

64QAM

3

4

53700000

42.770599

5120 KSym/sec

64QAM

2



3.0 Upstream channels

 

ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts

1

US_TYPE_STDMA

0

0

1

0

2

US_TYPE_STDMA

0

0

0

0

3

US_TYPE_STDMA

0

0

0

0

4

US_TYPE_STDMA

0

0

0

0

 

General Configuration

 

Network access

true

Maximum Number of CPEs

1

Baseline Privacy

true

DOCSIS Mode

3.1

Config file

cmreg-vmdg640-bbt076-b.cm



 

Primary Downstream Service Flow

 

SFID

75178

Max Traffic Rate

1230000450

Max Traffic Burst

42600

Min Traffic Rate

0


Primary Upstream Service Flow

 

SFID

75177

Max Traffic Rate

55000270

Max Traffic Burst

42600

Min Traffic Rate

0

Max Concatenated Burst

42600

Scheduling Type

bestEffort

Network Log

 

TimePriorityDescription

Fri Jun 17 08:18:09 2022

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Fri Jun 17 08:18:11 2022

3

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Fri Jun 17 08:18:27 2022

6

CM-STATUS message sent. Event Type Code: 5; Chan ID: 15; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Fri Jun 17 08:18:29 2022

3

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Fri Jun 17 08:18:42 2022

6

CM-STATUS message sent. Event Type Code: 5; Chan ID: 15; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.1;

Fri Jun 17 08:18:55 2022

3

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Fri Jun 17 08:19:00 2022

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Fri Jun 17 08:19:01 2022

3

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Fri Jun 17 08:19:15 2022

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Fri Jun 17 08:19:17 2022

3

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=0;CM-QOS=1.1;CM-VER=3.1;

Fri Jun 17 08:22:10 2022

3

Ranging Request Retries exhausted;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.1;

Fri Jun 17 08:22:10 2022

3

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Fri Jun 17 08:22:19 2022

3

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.1;

Fri Jun 17 08:23:10 2022

3

Ranging Request Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Fri Jun 17 08:23:10 2022

3

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.1;

Fri Jun 17 08:23:20 2022

3

Ranging Request Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Fri Jun 17 08:23:20 2022

3

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Fri Jun 17 08:23:39 2022

3

Ranging Request Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Fri Jun 17 08:23:39 2022

3

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=a;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Fri Jun 17 08:24:26 2022

5

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Mon Jun 20 10:27:56 2022

4

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Fri Jun 24 19:43:40 2022

3

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Sun Jun 26 15:18:38 2022

5

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Mon Jun 27 22:12:53 2022

3

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Tue Jun 28 16:39:08 2022

4

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Wed Jun 29 19:39:59 2022

3

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Fri Jul 1 11:49:29 2022

4

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Thu Jan 1 00:01:21 1970

3

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Mon Jul 4 11:54:49 2022

5

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Mon Jul 4 11:55:00 2022

5

RCS Partial Service;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.1;

Mon Jul 4 11:55:36 2022

6

CM-STATUS message sent. Event Type Code: 4; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Thu Jan 1 00:01:21 1970

3

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Mon Jul 4 11:58:24 2022

5

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 6 11:53:51 2022

4

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Thu Jul 7 08:01:24 2022

3

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Fri Jul 8 09:20:52 2022

5

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.1;

Fri Jul 8 09:21:02 2022

5

RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Fri Jul 8 09:21:18 2022

6

CM-STATUS message sent. Event Type Code: 4; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Sun Jul 10 05:05:05 2022

4

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Sun Jul 10 22:04:54 2022

3

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 13 14:59:29 2022

4

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Fri Jul 15 06:17:42 2022

3

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

 

Speedtest-cli output these are good sometimes I am seeing 0 up and 0.1 down, this is meant to be a 1gbit line

Tue Jul 19 10:40:11 AM BST 2022
50179
Download: 327.97 Mbit/s
Upload: 43.04 Mbit/s

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jwbull
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Message 6 of 9
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Re: Not getting the speed i pay for

on ‎19-07-2022 13:21

I am having the same issues.

Thinkbroad band QOS display

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status

Online

DOCSIS 3.1

Primary downstream channel

Locked

SC-QAM

DOCSIS 3.0 channels

31

4

DOCSIS 3.1 channels

1

0

 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25

331000000

-2.599998

38.983261

QAM256

25

1

139000000

3.299999

40.946209

QAM256

1

2

147000000

3.099998

40.366287

QAM256

2

3

155000000

3.000000

40.946209

QAM256

3

4

163000000

2.400002

40.366287

QAM256

4

5

171000000

2.099998

40.366287

QAM256

5

6

179000000

1.500000

40.366287

QAM256

6

7

187000000

1.000000

40.366287

QAM256

7

8

195000000

0.900002

40.366287

QAM256

8

9

203000000

0.500000

40.366287

QAM256

9

10

211000000

0.599998

40.366287

QAM256

10

11

219000000

0.799999

40.366287

QAM256

11

12

227000000

0.900002

40.366287

QAM256

12

13

235000000

0.599998

40.366287

QAM256

13

14

243000000

0.200001

40.366287

QAM256

14

15

251000000

0.000000

38.983261

QAM256

15

16

259000000

0.000000

40.366287

QAM256

16

17

267000000

-0.599998

38.983261

QAM256

17

18

275000000

-0.799999

40.366287

QAM256

18

19

283000000

-1.200001

40.366287

QAM256

19

20

291000000

-1.099998

38.983261

QAM256

20

21

299000000

-1.099998

40.366287

QAM256

21

22

307000000

-1.599998

38.983261

QAM256

22

23

315000000

-2.000000

38.983261

QAM256

23

24

323000000

-2.599998

38.983261

QAM256

24

26

339000000

-2.400002

40.366287

QAM256

26

27

347000000

-1.900002

40.366287

QAM256

27

28

355000000

-2.299999

40.366287

QAM256

28

29

363000000

-2.000000

38.983261

QAM256

29

30

371000000

-2.500000

38.605377

QAM256

30

31

379000000

-2.700001

38.983261

QAM256

31



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25

Locked

38.983261

0

0

1

Locked

40.946209

0

0

2

Locked

40.366287

0

0

3

Locked

40.946209

0

0

4

Locked

40.366287

0

0

5

Locked

40.366287

0

0

6

Locked

40.366287

0

0

7

Locked

40.366287

0

0

8

Locked

40.366287

0

0

9

Locked

40.366287

0

0

10

Locked

40.366287

0

0

11

Locked

40.366287

0

0

12

Locked

40.366287

0

0

13

Locked

40.366287

0

0

14

Locked

40.366287

0

0

15

Locked

38.983261

0

0

16

Locked

40.366287

0

0

17

Locked

38.983261

0

0

18

Locked

40.366287

0

0

19

Locked

40.366287

0

0

20

Locked

38.983261

0

0

21

Locked

40.366287

0

0

22

Locked

38.983261

0

0

23

Locked

38.983261

0

0

24

Locked

38.983261

0

0

26

Locked

40.366287

0

0

27

Locked

40.366287

0

0

28

Locked

40.366287

0

0

29

Locked

38.983261

0

0

30

Locked

38.605377

0

0

31

Locked

38.983261

0

0

 

 

3.1 Downstream channels

 

ChannelChannel Width (MHz)FFT TypeNumber of Active SubcarriersModulation (Active Profile)First Active Subcarrier (Hz)

33

96

4K

1880

QAM4096

392



3.1 Downstream channels

 

Channel IDLock StatusRxMER Data (dB)PLC Power (dBmV)Correcteds (Active Profile)Uncorrectables (Active Profile)

33

Locked

42

-1.5

390338109

0

 

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carl_pearce
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Message 7 of 9
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Re: Not getting the speed i pay for

on ‎19-07-2022 19:47

Log your own thread rather than bumping someone elses from months ago!

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jwbull
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Message 8 of 9
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Re: Not getting the speed i pay for

on ‎20-07-2022 08:40

Not very Helpful why log a new one when this is the issue and this hasn't be resolved, just add to more of the same on the net 😞
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carl_pearce
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Message 9 of 9
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Re: Not getting the speed i pay for

on ‎20-07-2022 19:23

@jwbull wrote:
Not very Helpful why log a new one when this is the issue and this hasn't be resolved, just add to more of the same on the net 😞

How do you know it's exactly the same issue?

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