Hi All
New to the forum.
I upgraded to M500 when I moved into my new house last year, we have never reached the speeds that are supposed to be guaranteed. It ranges from 65mbps to 95mbps, but never get over 100mbps. I have tried all other normal resolutions, restarts, factory resets, replacing cables etc.
I have took copies of the router status from the Superhub, in case any body can spot any issues with the downstream or upstream. Any pointers would be helpful?
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 362250000 | -1 | 40 | 256 qam | 1 |
2 | 370250000 | -1.2 | 40 | 256 qam | 2 |
3 | 378250000 | -1.9 | 40 | 256 qam | 3 |
4 | 386250000 | -2.2 | 40 | 256 qam | 4 |
5 | 394250000 | -2.7 | 40 | 256 qam | 5 |
6 | 402250000 | -2.5 | 40 | 256 qam | 6 |
7 | 410250000 | -2.9 | 40 | 256 qam | 7 |
8 | 418250000 | -2.9 | 40 | 256 qam | 8 |
9 | 426250000 | -2.7 | 40 | 256 qam | 9 |
10 | 434250000 | -2.5 | 40 | 256 qam | 10 |
11 | 442250000 | -2.5 | 40 | 256 qam | 11 |
12 | 450250000 | -2.7 | 40 | 256 qam | 12 |
13 | 458250000 | -2.2 | 40 | 256 qam | 13 |
14 | 466250000 | -2.7 | 40 | 256 qam | 14 |
15 | 474250000 | -2.7 | 40 | 256 qam | 15 |
16 | 482250000 | -2.2 | 40 | 256 qam | 16 |
17 | 490250000 | -2.7 | 40 | 256 qam | 17 |
18 | 498250000 | -2.7 | 40 | 256 qam | 18 |
19 | 506250000 | -2.7 | 40 | 256 qam | 19 |
20 | 514250000 | -2.7 | 40 | 256 qam | 20 |
21 | 522250000 | -3 | 40 | 256 qam | 21 |
22 | 530250000 | -3.2 | 40 | 256 qam | 22 |
23 | 538250000 | -2.9 | 40 | 256 qam | 23 |
24 | 546250000 | -3.2 | 40 | 256 qam | 24 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 40.3 | 0 | 0 |
2 | Locked | 40.3 | 0 | 0 |
3 | Locked | 40.9 | 12 | 0 |
4 | Locked | 40.9 | 4 | 0 |
5 | Locked | 40.9 | 0 | 0 |
6 | Locked | 40.3 | 5 | 0 |
7 | Locked | 40.3 | 0 | 0 |
8 | Locked | 40.3 | 0 | 0 |
9 | Locked | 40.9 | 5 | 0 |
10 | Locked | 40.3 | 4 | 0 |
11 | Locked | 40.9 | 4 | 0 |
12 | Locked | 40.3 | 0 | 0 |
13 | Locked | 40.3 | 5 | 0 |
14 | Locked | 40.9 | 6 | 0 |
15 | Locked | 40.3 | 5 | 0 |
16 | Locked | 40.3 | 5 | 0 |
17 | Locked | 40.3 | 0 | 0 |
18 | Locked | 40.3 | 6 | 0 |
19 | Locked | 40.3 | 0 | 0 |
20 | Locked | 40.3 | 4 | 0 |
21 | Locked | 40.9 | 5 | 0 |
22 | Locked | 40.3 | 5 | 0 |
23 | Locked | 40.3 | 4 | 0 |
24 | Locked | 40.3 | 6 | 0 |
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 39400000 | 51 | 5120 | 64 qam | 6 |
2 | 46200000 | 51 | 5120 | 64 qam | 5 |
3 | 32600000 | 50.8 | 5120 | 64 qam | 7 |
4 | 25800000 | 50.3 | 5120 | 64 qam | 8 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |