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Dolman17
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Not getting m500 speeds

Hi All

New to the forum.

I upgraded to M500 when I moved into my new house last year, we have never reached the speeds that are supposed to be guaranteed. It ranges from 65mbps to 95mbps, but never get over 100mbps. I have tried all other normal resolutions, restarts, factory resets, replacing cables etc.

I have took copies of the router status from the Superhub, in case any body can spot any issues with the downstream or upstream. Any pointers would be helpful?

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

362250000

-1

40

256 qam

1

2

370250000

-1.2

40

256 qam

2

3

378250000

-1.9

40

256 qam

3

4

386250000

-2.2

40

256 qam

4

5

394250000

-2.7

40

256 qam

5

6

402250000

-2.5

40

256 qam

6

7

410250000

-2.9

40

256 qam

7

8

418250000

-2.9

40

256 qam

8

9

426250000

-2.7

40

256 qam

9

10

434250000

-2.5

40

256 qam

10

11

442250000

-2.5

40

256 qam

11

12

450250000

-2.7

40

256 qam

12

13

458250000

-2.2

40

256 qam

13

14

466250000

-2.7

40

256 qam

14

15

474250000

-2.7

40

256 qam

15

16

482250000

-2.2

40

256 qam

16

17

490250000

-2.7

40

256 qam

17

18

498250000

-2.7

40

256 qam

18

19

506250000

-2.7

40

256 qam

19

20

514250000

-2.7

40

256 qam

20

21

522250000

-3

40

256 qam

21

22

530250000

-3.2

40

256 qam

22

23

538250000

-2.9

40

256 qam

23

24

546250000

-3.2

40

256 qam

24




Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

40.3

0

0

2

Locked

40.3

0

0

3

Locked

40.9

12

0

4

Locked

40.9

4

0

5

Locked

40.9

0

0

6

Locked

40.3

5

0

7

Locked

40.3

0

0

8

Locked

40.3

0

0

9

Locked

40.9

5

0

10

Locked

40.3

4

0

11

Locked

40.9

4

0

12

Locked

40.3

0

0

13

Locked

40.3

5

0

14

Locked

40.9

6

0

15

Locked

40.3

5

0

16

Locked

40.3

5

0

17

Locked

40.3

0

0

18

Locked

40.3

6

0

19

Locked

40.3

0

0

20

Locked

40.3

4

0

21

Locked

40.9

5

0

22

Locked

40.3

5

0

23

Locked

40.3

4

0

24

Locked

40.3

6

0

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

39400000

51

5120

64 qam

6

2

46200000

51

5120

64 qam

5

3

32600000

50.8

5120

64 qam

7

4

25800000

50.3

5120

64 qam

8




Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

2

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

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Adduxi
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Re: Not getting m500 speeds

Upstream power is right at the upper limit.  It should be between 34 and 51.

However your speeds suggest you are only using a 10/100 NIC?  Have you checked with a known good Cat 6a cable that you are getting a Gigabit NIC connection?

Check the Configuration tab and see what the Primary Downstream Flow is set to ?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Hayley_S
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Re: Not getting m500 speeds

Hello @Dolman17,

I am sorry for the issues with your service.

Thank you for reaching out to us.

Can you please tell me how everything is for you? How is your wired connection?

Many thanks,

Hayley
Forum Team



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