Virgin Media Community

[Dolman17]

Hi All

New to the forum.

I upgraded to M500 when I moved into my new house last year, we have never reached the speeds that are supposed to be guaranteed. It ranges from 65mbps to 95mbps, but never get over 100mbps. I have tried all other normal resolutions, restarts, factory resets, replacing cables etc.

I have took copies of the router status from the Superhub, in case any body can spot any issues with the downstream or upstream. Any pointers would be helpful?

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	362250000	-1	40	256 qam	1
2	370250000	-1.2	40	256 qam	2
3	378250000	-1.9	40	256 qam	3
4	386250000	-2.2	40	256 qam	4
5	394250000	-2.7	40	256 qam	5
6	402250000	-2.5	40	256 qam	6
7	410250000	-2.9	40	256 qam	7
8	418250000	-2.9	40	256 qam	8
9	426250000	-2.7	40	256 qam	9
10	434250000	-2.5	40	256 qam	10
11	442250000	-2.5	40	256 qam	11
12	450250000	-2.7	40	256 qam	12
13	458250000	-2.2	40	256 qam	13
14	466250000	-2.7	40	256 qam	14
15	474250000	-2.7	40	256 qam	15
16	482250000	-2.2	40	256 qam	16
17	490250000	-2.7	40	256 qam	17
18	498250000	-2.7	40	256 qam	18
19	506250000	-2.7	40	256 qam	19
20	514250000	-2.7	40	256 qam	20
21	522250000	-3	40	256 qam	21
22	530250000	-3.2	40	256 qam	22
23	538250000	-2.9	40	256 qam	23
24	546250000	-3.2	40	256 qam	24

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	40.3	0	0
2	Locked	40.3	0	0
3	Locked	40.9	12	0
4	Locked	40.9	4	0
5	Locked	40.9	0	0
6	Locked	40.3	5	0
7	Locked	40.3	0	0
8	Locked	40.3	0	0
9	Locked	40.9	5	0
10	Locked	40.3	4	0
11	Locked	40.9	4	0
12	Locked	40.3	0	0
13	Locked	40.3	5	0
14	Locked	40.9	6	0
15	Locked	40.3	5	0
16	Locked	40.3	5	0
17	Locked	40.3	0	0
18	Locked	40.3	6	0
19	Locked	40.3	0	0
20	Locked	40.3	4	0
21	Locked	40.9	5	0
22	Locked	40.3	5	0
23	Locked	40.3	4	0
24	Locked	40.3	6	0

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	39400000	51	5120	64 qam	6
2	46200000	51	5120	64 qam	5
3	32600000	50.8	5120	64 qam	7
4	25800000	50.3	5120	64 qam	8

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	2	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Adduxi]

Upstream power is right at the upper limit.  It should be between 34 and 51.

However your speeds suggest you are only using a 10/100 NIC?  Have you checked with a known good Cat 6a cable that you are getting a Gigabit NIC connection?

Check the Configuration tab and see what the Primary Downstream Flow is set to ?

[Hayley_S]

Hello @Dolman17,

I am sorry for the issues with your service.

Thank you for reaching out to us.

Can you please tell me how everything is for you? How is your wired connection?

Many thanks,