Not getting fast broadband

[Slowifi4me]

Just upgraded to 1gb broadband and hub4 a few days ago but not had speed test over 500mb surely this isn't normal, tried reseting leaving it off for abit so not sure where to go from here.

[carl_pearce]

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@Slowifi4me wrote:

Just upgraded to 1gb broadband and hub4 a few days ago but not had speed test over 500mb surely this isn't normal, tried reseting leaving it off for abit so not sure where to go from here.

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Wired or wireless devices?

What does this site show?

https://samknows.com/realspeed/

Most wireless devices aren't capable of 1Gbps.

[jbrennand · Accepted solution]

The Hub4 is wifi5 and will alway max ou at below ~600Mbps on a single connection. Two simultaneous connections should get ~500 each and 3 about 320 each - simultaneously.

To get above ~600 - you need to get your own wifi6 router

[Tom_W1]

Hi @Slowifi4me thanks for your post although I'm sorry to hear of your concerns raised regarding your broadband speeds.

I've ran some checks and there aren't any issues on the line that I can see, that should be causing drops in performance for you.

Can you please clarify if the speeds are still low, when you use an ethernet cable that's Category 6e or above please, or is it just wifi that's performing slower than expected?

To clarify, we do only guarantee speeds on an ethernet connection and not on wifi, as there are lots of external factors that can affect wifi speeds (device capabilities being the main).

If you do need any further help or guidance though, please don't hesitate to let us know.

Many thanks

[Slowifi4me]

Hi,

All seems fine now just a few black spots which I've tried to order 2 pods from virgin but everytime I go to order some the page doesn't load.

[jbrennand]

Website is borked.... you have to order them on the phone.

Or a VM person will help you do it on here

[Zoie_P]

Hi Slowifi4me, 

Thank you for your post and welcome to our forums 🙂 

Have you been able to order the pods since your post?
How is it all looking?
Let us know and we will do our best to help you 🙂
Zoie

[Slowifi4me]

Hi Zoie,

Unfortunately not letting me order them any help would be very much appreciated.

Internet is perfect just the blackspots that's causing A few issues.

[Ayisha_B]

Hi @Slowifi4me,

Thanks for coming back to us. I will be more than happy to get a WiFi Pod ordered for you, which will help improve any coverage blackspots 🙂

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my PM. 

Hope to hear from you soon!

[Ayisha_B]

Thanks for your time via PM @Slowwifi4me,

All done! I've ordered the WiFi Pod for you as requested and have advised of the delivery via PM.

Let us know once received. 

All the best!