Menu
Reply
mickyf
  • 11
  • 0
  • 1
Joining in
269 Views
Message 1 of 15
Flag for a moderator

Not getting advertised speed 350

Upgraded to 350 and getting around 200 if I'm lucky. Wifi occasionally hits the top speed but wired PC has never hit it, most it's got is 300. Just now I'm getting 210 down and 37 up. Have tried all the troubleshooting to no avail. Have new CAT 7 cable and have swapped that too. Any suggestions?

Thanks.

0 Kudos
Reply
conman33158
  • 726
  • 66
  • 95
Superfast
256 Views
Message 2 of 15
Flag for a moderator

Re: Not getting advertised speed 350

What speed do you get on https://speedtest.samknows.com/ with direct wired connection from PC/Laptop to router using a Cat 5e cable or better with a 1Gbps capable Ethernet network card?

  1. Make sure the cable is Cat 5e or better
  2. Make sure your PC/laptop has a 1Gbps or better network card
  3. Make sure Hub is NOT in modem mode
  4. Disconnect all other Ethernet cables when running the test
***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
0 Kudos
Reply
mickyf
  • 11
  • 0
  • 1
Joining in
248 Views
Message 3 of 15
Flag for a moderator

Re: Not getting advertised speed 350

Hi this is what I get:

Latency

26.6 ms

 

Jitter

8.00 ms

 

Download

152 Mbps

 

Upload

39.1 Mbps

All done as you described?

0 Kudos
Reply
mickyf
  • 11
  • 0
  • 1
Joining in
246 Views
Message 4 of 15
Flag for a moderator

Re: Not getting advertised speed 350

And this:

Latency

25.7 ms

 

Jitter

7.43 ms

 

Download

232 Mbps

 

Upload

29.3 Mbps

0 Kudos
Reply
conman33158
  • 726
  • 66
  • 95
Superfast
245 Views
Message 5 of 15
Flag for a moderator

Re: Not getting advertised speed 350

Ok mate, can you please upload your router stats

Type 192.168.0.1 or (192.168.100.1 if you have your Hub in Modem mode) into your address bar at the top of your browser

For Hubs 2 & 3 - DO NOT LOG IN, just click “Check Router Status”

For Hub 4 - When the page appears LOG IN then click on:

Advanced Settings > Tools > Network Status.

Please copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs, if you get a yellow warning just click the Post button again. You can use more than one post for each item if needed.

If you get a warning when you hit “Post” just hit “Post” again and it should work ok!

Please do not use screenshots

Also can you please setup a Broadband Quality Monitor (BQM) at thinkbroadband.com. Just click on Create a new monitor.

Post a 'Live Link' to your BQM on here asap.

Under your graph you just created Click (Share Live Graph) then click generate.

Copy the text in the Direct Link box and paste it on here

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
0 Kudos
Reply
mickyf
  • 11
  • 0
  • 1
Joining in
238 Views
Message 6 of 15
Flag for a moderator

Re: Not getting advertised speed 350

Thanks, please see below:

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
330750000
Locked
Ranged Upstream Channel (Hz)
53700000
Locked
Provisioning State
Online

 

 

 

0 Kudos
Reply
mickyf
  • 11
  • 0
  • 1
Joining in
237 Views
Message 7 of 15
Flag for a moderator

Re: Not getting advertised speed 350

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1330750000-7.535256 qam25
2234750000-13.534256 qam13
3242750000-10.235256 qam14
4250750000-8.736256 qam15
5258750000-12.234256 qam16
6266750000-10.534256 qam17
7274750000-7.737256 qam18
8282750000-10.734256 qam19
9290750000-11.534256 qam20
10298750000-7.736256 qam21
11306750000-8.935256 qam22
12314750000-12.534256 qam23
13322750000-7.536256 qam24
14370750000-9.235256 qam26
15378750000-6.537256 qam27
16386750000-1034256 qam28
17394750000-10.733256 qam29
18402750000-6.536256 qam30
19410750000-935256 qam31
20418750000-12.234256 qam32
21426750000-7.436256 qam33
22434750000-7.935256 qam34
23442750000-1334256 qam35
24450750000-835256 qam36



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked35.710
2Locked34.48930
3Locked35.5260
4Locked36.610
5Locked34.322040
6Locked34.47710
7Locked37.600
8Locked34.47430
9Locked34.414360
10Locked36.3200
11Locked35.5230
12Locked34.48860
13Locked36.330
14Locked351150
15Locked37.310
16Locked34.416830
17Locked33.942700
18Locked36.600
19Locked353260
20Locked34.417130
21Locked36.320
22Locked35.730
23Locked34.310440
24Locked35660
0 Kudos
Reply
mickyf
  • 11
  • 0
  • 1
Joining in
235 Views
Message 8 of 15
Flag for a moderator

Re: Not getting advertised speed 350

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000043.3512064 qam2
23940000044512064 qam4
34620000043.3512064 qam3
46030000041.3512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000
0 Kudos
Reply
mickyf
  • 11
  • 0
  • 1
Joining in
231 Views
Message 9 of 15
Flag for a moderator

Re: Not getting advertised speed 350

eneral Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt062+voc-b.cm



Primary Downstream Service Flow

SFID368900
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID368899
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
0 Kudos
Reply
mickyf
  • 11
  • 0
  • 1
Joining in
227 Views
Message 10 of 15
Flag for a moderator

Re: Not getting advertised speed 350

Network Log

Time Priority Description

22/02/2021 18:33:10noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/02/2021 18:32:46Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/02/2021 17:25:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 21:25:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 20:13:7noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 05:23:57ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/02/2021 15:06:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 12:58:18noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 11:35:21ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2021 21:15:53noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 06:59:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 18:51:58noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 17:14:11criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 08:18:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 04:13:4ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 19:02:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 15:43:4ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 12:50:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply