Thank you for your post and welcome back to our community.
I have taken a look at things from our side and w'ere currently unable to connect with your equipment so I can't do any diagnostics unfortunately at this time.
Could you kindly reboot the hub please?
Also, have you tried a factory re set of the hub?
The Hub will return to factory settings, so if you’ve made any changes such as updating your WiFi password, you’ll need to set these up again after the Hub has reset. Please follow these steps :
Make sure the Hub is switched on at the wall and at the back of the Hub
On the back of the Hub, press the pinhole reset button for 10 seconds
We recommend using a pin/pen for this as the hole is small
Allow the Hub a few minutes to clear its settings and reboot
You’ll know it’s ready when the white power light at the front of the Hub is on. Or if you have a Hub 4 the light ring will be solid white.