Virgin Media Community

[dmason197]

Does this make any sense?

I still cannot achieve the maximum possible speeds on my 1Gig Volt Package?

Can u move my thread too the correct place?

Kind regards 

 Dean

[MOD EDIT: Subject title changed for clarity]

[carl_pearce]

---

@dmason197 wrote:

Does this make any sense?

I still cannot achieve the maximum possible speeds on my 1Gig Volt Package?

Can u move my thread too the correct place?

Kind regards 

 Dean

[MOD EDIT: Subject title changed for clarity]

---

What does this site show?

https://samknows.com/realspeed/

[Anonymous]

@dmason your Downstream levels are a bit high and are close to hitting the 10db range you will need an engineer out to lower the signals which will improve the speed to your hub overall and make sure to ask the engineer to check the cabling as well from the cabinet to your property.

[josh94]

This is now out of context, this post was moved out of the Hub 5 discussion.

You probably are getting the right speeds but you don't have the hardware to make use of it at a single place. I have the Hub 4 and get 1151mbps down and 52up to my laptop. However without the special hardware to enable me to do so (You will still need it with Hub 5) I will 'only' get 920-940.

[Akua_A]

Hi @dmason197,

Welcome back to our community forums and sorry to hear you are having issues with your service speeds.

We can understand this is not ideal and we want to best help.

I have a look at our system and I can see you recently contacted our team regarding this issue. Is the issue still ongoing today? Do you need any further help?

Thanks,

[dmason197]

Yes this is still an on going issue where I get slow broadband speeds and buffering on YouTube and BBC iPlayer 

I've also got Amazon Alexa which continues too buffer and I have too keep restarting my music 🎶 streaming?

When would I be eligible for a hub upgrade?

Kind regards 

 Dean

[Vikki_M]

Hi @dmason197

Thank you for your post and welcome back to our community.

I have taken a look at things from our side and w'ere currently unable to connect with your equipment so I can't do any diagnostics unfortunately at this time. 

Could you kindly reboot the hub please?

Also, have you tried a factory re set of the hub? 

The Hub will return to factory settings, so if you’ve made any changes such as updating your WiFi password, you’ll need to set these up again after the Hub has reset. Please follow these steps :

Make sure the Hub is switched on at the wall and at the back of the Hub
On the back of the Hub, press the pinhole reset button for 10 seconds
We recommend using a pin/pen for this as the hole is small
Allow the Hub a few minutes to clear its settings and reboot
You’ll know it’s ready when the white power light at the front of the Hub is on. Or if you have a Hub 4 the light ring will be solid white. 
 

[dmason197]

Hi I have rebooted the Virgin HUB

Can you try performing these diagnostic tests again please?

Also Is there any further update on the Virgin HUB FIVE 🤔 👀 🙂 

Kind regards 

 Dean

[dmason197]

Are you able too perform these diagnostic tests for me now

I've performed a pin hole reset and also rebooted the Virgin HUB

But I'm still having issues with slow broadband speeds and buffering on YouTube and BBC iPlayer?

Kind regards

 Dean

[Adduxi]

Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping

Once done we can comment.

Without this information we can't  help or suggest any fixes.