Not getting 500Mbps and constant signing out of my virgin media account
Greetings, I have two issues:
Issue 1: I've just joined VM and am paying for 500Mbps. However, I am not getting this speed. Service test/status tells me everything is OK in my area. I've checked the speed test using VM's official speedtest.net and get the following results over two days. As you can see the download speed is significantly below 500Mbps. I am testing it using a macbook pro (1000Mbps) using a Cat7 ethernet cable directly to the hub. I have contacted the customer services to report an issue and whilst polite and said they would log it with an engineer, I've not herd anything and nothing has changed. Speed results at bottom of this post. Help - all I want is what I'm paying for. I've done all the normal stuff such as resetting the hub, restarting the entire system, etc. Its almost as if I'm not on the 500Mbps pipeline.
Issue 2: When I log in to my virgin media account as soon as I click to go to one of the links on the homepage (for instance to contact VM) it logs me out. I've tried different browsers, clering cache etc but still happening. Thoughts?
Re: Not getting 500Mbps and constant signing out of my virgin media account
Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).
We can have a look for any oddities in the stats.
Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?