Virgin Media Community

[js1122]

Hello all,

I joined Virgin a few days ago and signed up for the 350Mbps plan. Since the install the wifi coverage has been poor but I will sort that out with a mesh wifi system.

More concerning for me is the download speed. I have done lots of speed tests connecting to the router via ethernet cable I typically get speeds between 100 to 220Mbps, its never been over or near to 300/350 mbps. My speeds are not bad but I was expecting around 300Mbps consistently on my plan.

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	138750000	Locked
Ranged Upstream Channel (Hz)	39400000	Locked
Provisioning State	Online

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	5.1	38	256 qam	1
2	146750000	4.9	38	256 qam	2
3	154750000	4.5	38	256 qam	3
4	162750000	4.3	38	256 qam	4
5	170750000	4.4	38	256 qam	5
6	178750000	4	38	256 qam	6
7	186750000	3.7	38	256 qam	7
8	194750000	3.4	38	256 qam	8
9	202750000	2.7	38	256 qam	9
10	210750000	2.5	38	256 qam	10
11	218750000	2	38	256 qam	11
12	226750000	1.7	38	256 qam	12
13	234750000	1.4	38	256 qam	13
14	242750000	1	38	256 qam	14
15	250750000	0.9	38	256 qam	15
16	258750000	0.9	38	256 qam	16
17	266750000	1.2	38	256 qam	17
18	274750000	1.2	38	256 qam	18
19	282750000	1.7	38	256 qam	19
20	290750000	1.7	38	256 qam	20
21	298750000	2.4	38	256 qam	21
22	306750000	2	38	256 qam	22
23	314750000	2.2	38	256 qam	23
24	322750000	2	38	256 qam	24

[js1122]

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	16	0
2	Locked	38.6	34	0
3	Locked	38.9	26	0
4	Locked	38.9	32	0
5	Locked	38.9	39	0
6	Locked	38.9	47	0
7	Locked	38.9	14	0
8	Locked	38.6	21	0
9	Locked	38.9	22	0
10	Locked	38.9	28	0
11	Locked	38.9	27	0
12	Locked	38.6	27	0
13	Locked	38.6	41	0
14	Locked	38.9	39	0
15	Locked	38.6	55	0
16	Locked	38.9	30	0
17	Locked	38.9	18	0
18	Locked	38.6	21	0
19	Locked	38.6	26	0
20	Locked	38.9	28	0
21	Locked	38.6	34	0
22	Locked	38.9	26	0
23	Locked	38.9	15	0
24	Locked	38.9	43	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	43.5	5120	64 qam	2
2	25800058	43.3	5120	32 qam	4
3	46200000	44	5120	64 qam	1
4	32600000	43.5	5120	64 qam	3

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	5	0
4	ATDMA	0	0	0	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt062+voc-b.cm

Primary Downstream Service Flow

SFID	566382
Max Traffic Rate	402500089
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	566381
Max Traffic Rate	38500089
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Could some check my router logs and let me know if there's something not right or errors? I created a BQM today, will take a few days to show the outlook.

Thanks

Jas

[js1122]

Network Log

Time Priority Description

27/01/2021 11:07:36	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 07:21:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 21:21:2	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 21:20:23	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 20:34:24	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 03:03:11	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 20:50:59	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 19:59:54	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 17:44:10	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 17:31:4	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 17:17:38	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 17:17:22	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 17:06:17	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 17:05:46	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:33:1	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:04:43	notice	SW download Successful - Via Config file
23/01/2021 16:02:22	notice	SW Download INIT - Via Config file
23/01/2021 16:02:17	Error	Disruption during SW download - Power Failure
23/01/2021 15:59:27	notice	SW Download INIT - Via Config file
01/01/1970 00:01:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

I created a BQM today and probably will be a few days before I can see the outlook.

Can someone let me know the status of the router logs, errors or if there's an issue on that side?

Thanks

[js1122]

Network Log

Time Priority Description

27/01/2021 11:07:36	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 07:21:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 21:21:2	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 21:20:23	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 20:34:24	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 03:03:11	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 20:50:59	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 19:59:54	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 17:44:10	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 17:31:4	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 17:17:38	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 17:17:22	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 17:06:17	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 17:05:46	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:33:1	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:04:43	notice	SW download Successful - Via Config file
23/01/2021 16:02:22	notice	SW Download INIT - Via Config file
23/01/2021 16:02:17	Error	Disruption during SW download - Power Failure
23/01/2021 15:59:27	notice	SW Download INIT - Via Config file
01/01/1970 00:01:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Could some check my router logs and let me know if there's something not right or errors? I created a BQM today, will take a few days to show the outlook.

Thanks

Jas

[Andruser]

You've got a scattering of upstream timeouts, one upstream channel is dropping back to 32QAM, and the upstream power levels are rather wide spread for my liking, but there's nothing that conclusively proves a problem.  The BQM may help, but you'll need to generate a shared live graph, and post that link.

What's the fastest speed you've measured on ethernet using Ookla Speedtest, and the fastest speed via wireless on a decent smartphone using Fast.com ?

Is there any variability by time of day?