I joined Virgin a few days ago and signed up for the 350Mbps plan. Since the install the wifi coverage has been poor but I will sort that out with a mesh wifi system.
More concerning for me is the download speed. I have done lots of speed tests connecting to the router via ethernet cable I typically get speeds between 100 to 220Mbps, its never been over or near to 300/350 mbps. My speeds are not bad but I was expecting around 300Mbps consistently on my plan.
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz)
Ranged Upstream Channel (Hz)
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
You've got a scattering of upstream timeouts, one upstream channel is dropping back to 32QAM, and the upstream power levels are rather wide spread for my liking, but there's nothing that conclusively proves a problem. The BQM may help, but you'll need to generate a shared live graph, and post that link.
What's the fastest speed you've measured on ethernet using Ookla Speedtest, and the fastest speed via wireless on a decent smartphone using Fast.com ?
Is there any variability by time of day?
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