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desmondoloan
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Not gettig broadband speed I'm paying for

How do I get help or complain about the undeliverd broadband speed?

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jpeg1
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Re: Not gettig broadband speed I'm paying for

Which speed contract are you on?  What speeds are getting? WiFi or ethernet connection?   Wifi speeds are not guaranteed. 

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Kath_F
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Re: Not gettig broadband speed I'm paying for

Hi desmondoloan, 

Thanks for your post and apologies to hear you're having an issue getting your full speeds. 

Taking a look at the account I can see my colleague Rob booked an engineer's visit for you. This visit was completed earlier today. 

How are things looking with your connection now? 

Let us know if you are still having some issues. 

Thanks,

Kath_F
Forum Team




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desmondoloan
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Re: Not gettig broadband speed I'm paying for

Virgin engineer has been out and explained the situation. Problem sorted.

Thanks for all the helpful responses.
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David_Bn
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Re: Not gettig broadband speed I'm paying for

Excellent news @desmondoloan, and we're pleased to hear this has now been resolved for you

Kindest regards,

David_Bn

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desmondoloan
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Re: Not gettig broadband speed I'm paying for

All sorted now, thanks for reply.
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desmondoloan
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Re: Not gettig broadband speed I'm paying for

All sorted now
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desmondoloan
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Re: Not gettig broadband speed I'm paying for

All sorted now, thanks
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