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Apriliamgt1986
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Not connected at full speed

I don't seem to connected at full speed on my M500 package 

 

Acquired Downstream Channel (Hz)

411000000
Locked

Ranged Upstream Channel (Hz)

39400000
Locked

Provisioning State

Online
 
 
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Apriliamgt1986
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Re: Not connected at full speed

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

141100000016.637256 qam1
241900000016.637256 qam2
34270000001737256 qam3
443500000017.137256 qam4
54430000001738256 qam5
645100000016.637256 qam6
745900000016.537256 qam7
846700000016.137256 qam8
94750000001637256 qam9
1048300000016.137256 qam10
1149100000016.537256 qam11
1249900000016.837256 qam12
1350700000016.937256 qam13
145150000001737256 qam14
1552300000016.537256 qam15
1653100000016.537256 qam16
1753900000016.937256 qam17
1854700000017.137256 qam18
1955500000017.137256 qam19
205630000001737256 qam20
215710000001737256 qam21
2257900000017.137256 qam22
2358700000017.437256 qam23
2459500000017.437256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.650
2Locked37.600
3Locked37.660
4Locked37.650
5Locked38.640
6Locked37.350
7Locked37.350
8Locked37.640
9Locked37.660
10Locked37.600
11Locked37.350
12Locked37.350
13Locked37.350
14Locked37.650
15Locked37.300
16Locked37.660
17Locked37.640
18Locked37.350
19Locked37.330
20Locked37.350
21Locked37.660
22Locked37.6100
23Locked37.660
24Locked37.600
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Apriliamgt1986
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Re: Not connected at full speed

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000003.75512064 qam2
2462000003.75512064 qam1
3326000003.725512064 qam3
4258000003.75512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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MikeRobbo
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Alessandro Volta
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Re: Not connected at full speed

The power levels in your Downstream Channels are far too high (Max 10dBmV) .

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

If nothing is showing on the status lines you will need an engineer to sort out the Downstream Power levels.

You can contact VM to report your problem using ...

Text service on 07533051809

150 from Virgin landline.

0345 454 1111 from any other UK  phone.

The best time to call is weekdays 08:00 to get a UK agent, anything after 10:00 you must realise that you are quite likely to get through to an offshore agent that doesn't speak English as a first language.

Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.

 


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Jodi_S
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Re: Not connected at full speed

Hi Apriliamgt1986,

 

Thanks for posting on our community forums. Sorry to hear you're having issues with our internet services, we appreciate the frustration caused when things don't work correctly.

 

Looking remotely from our end with the details provided form you community profile we can indeed see there is a downstream power level issue that needs to be addressed as pointed out by our valued community member MikeRobbo .

 

Due to this I have booked an appointment for a technician to attend to get this looked at for you. You can check you appoint time by logging on to your online Virgin Media account here you can also cancel or re-schedule the appointment if it is not convenient.

 

Kind regards Jodi

 

 

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