Menu
Reply
Gemmic66
  • 3
  • 0
  • 0
Joining in
726 Views
Message 1 of 7
Flag for a moderator

Noisy hub

For the past 3 days our hub is making a noise like a whirring fan or a quiet hairdryer. Please help as I’m very concerned as to what this could mean. Has anyone else experienced similar?

0 Kudos
Reply
Gemmic66
  • 3
  • 0
  • 0
Joining in
719 Views
Message 2 of 7
Flag for a moderator

Re: Noisy hub

Can I just add the light is normal and haven’t experienced a drop in connection.

0 Kudos
Reply
japitts
  • 18.26K
  • 2.36K
  • 4.18K
Very Insightful Person
Very Insightful Person
715 Views
Message 3 of 7
Flag for a moderator

Re: Noisy hub

Do you mean your TV box? Or your internet router?

You've mentioned a hub which would suggest router, but posted in the TV-V6 board. Not a problem - we can move the post if necessary - but there's pictures of all VM's routers on this page , is it one of these you have? If so, which one?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Gemmic66
  • 3
  • 0
  • 0
Joining in
670 Views
Message 4 of 7
Flag for a moderator

Re: Noisy hub

Sorry you're right it's a router - Hub 4.

0 Kudos
Reply
Tom_F
  • 4.22K
  • 250
  • 536
Forum Team (Retired)
Forum Team (Retired)
615 Views
Message 5 of 7
Flag for a moderator

Re: Noisy hub

Hi Gemmic66, thanks for getting in touch.

 

Sorry to hear about the problems you're having with your hub. I'd like to take a further look into this, but wasn't able to do so using your forum details alone on this occasion, so please look out for my PM (the purple envelope) so we can confirm a few details and help get it sorted.

 

Tom 

0 Kudos
Reply
Adduxi
  • 5.86K
  • 485
  • 1.49K
Very Insightful Person
Very Insightful Person
596 Views
Message 6 of 7
Flag for a moderator

Re: Noisy hub


@Gemmic66 wrote:

For the past 3 days our hub is making a noise like a whirring fan or a quiet hairdryer. Please help as I’m very concerned as to what this could mean. Has anyone else experienced similar?


It's most likely the fan in the bottom of the Hub 4 running.  I believe they are temperature controlled and will come on occasionally.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
lotharmat
  • 3.85K
  • 259
  • 724
Community elder
590 Views
Message 7 of 7
Flag for a moderator

Re: Noisy hub

People have found that these hubs run pretty hot and have shocking cooling leading to diminished performance.

This can be mitigated by adding some small rubber feet to the bottom corners of the hub to raise it up by about 10mm.

I wouldn't ever have one of these on a carpet! - Definitely a hard, flat surface!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

0 Kudos
Reply