Virgin Media Community

[Robert_P]

You're welcome MichaelLucas, apologies for the delays in getting this resolved. Please keep us posted on this after the estimated fix date which at the time of posting remains the same.

Rob

[MichaelLucas]

Issue is still there. For several hours at a time, upload is either bad or completely non-existent.

What is the planned fix for this?

I've seen recently that the issue is more prevalent around 1 pm and 8 pm on weekdays, as well as most of Saturdays. And it also sometimes seems "triggered" by me starting a heavy upload (or by coincidence the issue starts at the exact same time sometimes). So could there be some kind of cap/limiter?

Is there any more information/monitoring that I can submit to help fix this issue?

[legacy1]

Packet loss with low latency when idle is a issue with your line

[MichaelLucas]

When what is idle?

[legacy1]

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@MichaelLucas wrote:

When what is idle?

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When devices use less then 2Mb and BQM shows packet loss with the yellow spikes lower then 50ms. of course there are other conditions like packet loss with the yellow spikes higher then 50ms and devices use less then 2Mb or packet loss with the yellow spikes higher then 50ms when uploading without your own QoS/BWM.      

[MichaelLucas]

Can I get an update please? The previous fix date was 9 days ago, and the issue is still as bad as ever

[John_GS]

Hi MichaelLucas,

Sorry to hear it's not resolved. Just done a system check for you, F010046495 (fault number) - estimated fix date 22nd September at 16.15pm.

Kind regards,

[MichaelLucas]

Is a fault like this allowed to be pushed and pushed indefinitely? I'm just wondering what the workflow is here, cus it seems like it isn't even being looked at.

This is the past 24 hour. When the red hits 7% the upload is completely gone (since the download is unaffected). As you can see, it is starting to become quite ridiculous.

[Paul_DN]

Hi MichaelLucas,

Thanks for reaching out, we are sorry for any inconvenience the area issue has caused and that this has been extended, I can see the new estimated fix is 29/09/22, SNR issues are generally caused by a damaged or exposed cable causing noise on the Network, the biggest delay once we have found the cause is awaiting permission from the local council to carry out the work, especially if it is under a Road or public walk way, apologies for any inconvenience caused.

Regards

Paul.

[MichaelLucas]

Update please! This is really starting to **bleep** me off