We have had a major issue with the upload speed for more than 12 weeks now and we have reported it over and over to Virgin Media and in week 4 they originally admitted the problem saying that "it is a difficult problem in the area and is expected to be resolved by 23rd of May". We never got an update after that, and when we kept reporting the problem they instead wanted to switch our Hub to a Hub 4 and wanted us to "monitor the problem". We did, and week 8 we reported our monitoring and we finally got a technician sent out.
When the technician arrived he started by plugging in his equipment straight into the wall and said that he saw the exact same numbers that I had logged. The upload speed fluctuated between nothing and a third of what was expected (we should have 36MB). We were lucky that the issue was apparent when he arrived, because it only happens for a couple of hours a couple of times a day. So he could've easily missed it.
He immediately says that it's due to noise in the upload frequency and calls in to the callcentre to raise a ticket, but the operator refuses. He asks to speak to her senior who also refuses. Apparently upload speed is not important enough to fix.
Problem is this: I am a streamer and I literally make my living off of the upload speed and have now been affected for 3 months! I am at a complete loss
Rarely has VM left me godsmacked but the raw cynicism here is something else. VM only guarantee download speed (I assume you have M350). Upload has an expected speed range but not a guaranteed one. https://www.virginmedia.com/legal/speed-policy
Am I understanding this monitoring correctly... the data packets are both upload and download? This graph doesn't look so bad, but since I have 500down/36up and only the Upload frequency is affected, that is the entirety of the upload frequency gone due to the noise!
This happens whenever btw. It can be a Wednesday as well as Sunday, midnight just as midday, when no one else is home, when everyone is home, sunny days, stormy days. I have found no pattern whatsoever in how and when this happens.
BQM images are rejected as they contain your ip address.
Either blank it out - or use the "Share" links under the image
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.