Hi, I've been with Virgin for TV/phone/broadband for 1 week and am utterly disappointed. I have the oomph package with M500. One of the V6 boxes stopped working on Xmas day, the phone stopped working a few days ago and my internet speeds are around 150-200 mbps wifi though i have got up to 300. Ethernet speeds are lower though 30-50 (doesn't make sense but i can't figure it out) Speed tests on my phone are only up to 10 mbps. Is this normal? I'm thinking of cancelling and going back to Sky.
Here is my data. Please help. Is there anything i can do to get better speed? Many thanks.
If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Please post a 'Live Link' to your BQM on here straight away.
Instructions for posting BQM Live Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
What speeds do you get at >> SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
Then immediately after …
Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?
Can you do the same tests with the Hub in Modem Mode please ...
What speeds do you get at >> SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Modem Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?