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Darklineuk
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No upload speed and wildly fluctuating download speed.

Hi,

We had a 350mbps connection installed last week, for the first few days it was functioning fine but for the last 3 we've had download speeds constantly up and down and now our upload speed is literally on 0.00, no pages will open.

If anyone could give us an idea of what to do or if it needs an engineer that would be most appreciated

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Anonymous
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Message 2 of 8
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Re: No upload speed and wildly fluctuating download speed.

All of your upstream channels are out of spec on the 'modulation'. They should be 64qam, however are showing as 16qam.

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Darklineuk
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Re: No upload speed and wildly fluctuating download speed.

Hey Carl, thanks for the reply. Is this something we can fix here? Have tried a reboot a few times and dosent seem to help

 

Thanks

 

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Anonymous
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Re: No upload speed and wildly fluctuating download speed.


@Darklineuk wrote:

Hey Carl, thanks for the reply. Is this something we can fix here? Have tried a reboot a few times and dosent seem to help

 

Thanks

 


You will probably need an engineer visit to check the line for faults.

A VM staff member should reply to your thread, however it can take a day or two.

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Darklineuk
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Re: No upload speed and wildly fluctuating download speed.

Thanks mate 

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Ryan_N
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Re: No upload speed and wildly fluctuating download speed.

Hi Darklineuk, 

 

Thank you for your post and welcome to the forums. 

 

Sorry to see the issues you've been having here. Can I ask how everything is at the moment and has there been any change at all? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Darklineuk
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Re: No upload speed and wildly fluctuating download speed.

Hi,

At around 4-5pm every day the upstream channel changes from 64aqm to 16aqm and our upload speeds go down to around 0.1 making the internet useless.

When I call up the helpline it goes to an automated message saying that work was being done in the area. Any help would be appreciated

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Ryan_N
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Re: No upload speed and wildly fluctuating download speed.

I will send you over a private message so I can look into this for you. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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