I moved from m350 to m500 back in October 2020 and to this day have not seen a speed increase. I currently get anywhere from 300 to 360 and have tested at all different times of the day. I have tested both in modem mode connected to a ASUS brt-ac828 and plugged directly into the virgin media hub 3 with a cat 6 in router mode. I finally got round to calling virgin media today 24th may 2021 about the issue and after spending 2 hours mostly listening to wait music there response was to send a ofcom complaint about my speed issues. This is not at all the point of my phone call as i simply want to get the speed i was sold and am not looking to cancel my contract. I see that its common for people to post there router info so here it is.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 9.8 | 38 | 256 qam | 25 |
2 | 267000000 | 7.5 | 37 | 256 qam | 17 |
3 | 275000000 | 8.4 | 38 | 256 qam | 18 |
4 | 283000000 | 8.9 | 38 | 256 qam | 19 |
5 | 291000000 | 9 | 38 | 256 qam | 20 |
6 | 299000000 | 9.5 | 38 | 256 qam | 21 |
7 | 307000000 | 9.5 | 38 | 256 qam | 22 |
8 | 315000000 | 9.4 | 38 | 256 qam | 23 |
9 | 323000000 | 9.5 | 38 | 256 qam | 24 |
10 | 371000000 | 9.5 | 38 | 256 qam | 26 |
11 | 379000000 | 9 | 38 | 256 qam | 27 |
12 | 387000000 | 8.3 | 38 | 256 qam | 28 |
13 | 395000000 | 8.5 | 38 | 256 qam | 29 |
14 | 403000000 | 8.8 | 38 | 256 qam | 30 |
15 | 411000000 | 9 | 38 | 256 qam | 31 |
16 | 419000000 | 9.3 | 38 | 256 qam | 32 |
17 | 427000000 | 9.6 | 38 | 256 qam | 33 |
18 | 435000000 | 9.9 | 38 | 256 qam | 34 |
19 | 443000000 | 10.1 | 38 | 256 qam | 35 |
20 | 451000000 | 10.1 | 38 | 256 qam | 36 |
21 | 459000000 | 10.1 | 38 | 256 qam | 37 |
22 | 467000000 | 10.3 | 38 | 256 qam | 38 |
23 | 475000000 | 10.1 | 40 | 256 qam | 39 |
24 | 483000000 | 10.1 | 40 | 256 qam | 40 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 3 | 0 |
2 | Locked | 37.6 | 21 | 0 |
3 | Locked | 38.6 | 12 | 0 |
4 | Locked | 38.6 | 8 | 0 |
5 | Locked | 38.9 | 12 | 0 |
6 | Locked | 38.6 | 26 | 0 |
7 | Locked | 38.9 | 19 | 0 |
8 | Locked | 38.9 | 25 | 0 |
9 | Locked | 38.6 | 22 | 0 |
10 | Locked | 38.6 | 6 | 0 |
11 | Locked | 38.6 | 26 | 0 |
12 | Locked | 38.6 | 59 | 0 |
13 | Locked | 38.6 | 65 | 0 |
14 | Locked | 38.6 | 34 | 0 |
15 | Locked | 38.9 | 38 | 0 |
16 | Locked | 38.9 | 52 | 0 |
17 | Locked | 38.6 | 63 | 0 |
18 | Locked | 38.9 | 68 | 0 |
19 | Locked | 38.9 | 58 | 0 |
20 | Locked | 38.9 | 46 | 0 |
21 | Locked | 38.9 | 77 | 0 |
22 | Locked | 38.9 | 62 | 0 |
23 | Locked | 40.3 | 118 | 0 |
24 | Locked | 40.3 | 174 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200097 | 41.7 | 5120 | 64 qam | 1 |
2 | 25800000 | 41.8 | 5120 | 64 qam | 4 |
3 | 32599988 | 41.8 | 5120 | 64 qam | 3 |
4 | 39400000 | 41.8 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |