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No speed increase after upgrade

Joining in

I upgraded my speed on 7th November from M250 to M500 yet I am experiencing exactly the same speed on all speed tests as I had previously.

I've reset my Virgin router numerous times to no avail.

I'm using a desktop, a TP-Link Archer T9UH adapter in a USB3 port. ( latest drivers) WiFi signal is full.

Any ideas ? Thanks



Joining in

SSID: VM8984586
Protocol: Wi-Fi 5 (802.11ac)
Security type: WPA2-Personal
Network band: 5 GHz
Network channel: 44
Link speed (Receive/Transmit): 1300/1300 (Mbps)
Link-local IPv6 address: fe80::561:fab3:b8a5:5d4%10
IPv4 address:
IPv4 DNS servers:
Manufacturer: Realtek Semiconductor Corp.
Description: TP-Link Wireless USB Adapter
Driver version: 1030.45.422.2022
Physical address (MAC): **:**:**:**:**:**

Alessandro Volta

hub wifi or any wifi is limited you need to use wire for full speed


they obviously hadn't switched my speed over, miraculously today I'm achieving the speed I'm paying for.

Very Insightful Person
Very Insightful Person

For future information, you can always check the conf settings on the Hub. It will show what speed has been provisioned.
It's Configuration tab - Primary Downstream Service Flow - Max Traffic Rate.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Forum Team (Retired)
Forum Team (Retired)

Thanks for getting back to us,

I'm glad you are now receiving the speeds as advertised Petebtn however apologies for the delays.

If you do require any further assistance then please get back in touch.