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No internet for 11 days

St_H
Tuning in

Hi, i've had no broadband since 25th Sept, complete blackout & all i keep getting are daily text messages from Virgin saying engineer on way/on site will be fixed the next day & the next day on & on but nothing happens. I've called them several times, been told a junction box in the street was damaged but engineer fixing it, nothing happens. I'm in the North West London area & all their recorded message says is the usual 'we're aware of thevproblem, trying to fix etc' but nothing happens. Can someone at Virgin please help sort this?

2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

Check on the free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

The "compensation "timer" can also be started on this number if appropriate.

See this...

https://www.virginmedia.com/help/automatic-compensation

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...

https://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/automati...


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Zach_R
Forum Team
Forum Team

Hi @St_H,

Thank you for your post and welcome back to our community forums. We're here to help.

I can see that one of my colleagues has already responded to you via the other thread that you've made about this. We'll continue to assist you from there with this going forward.

Thanks,
 


Zach - Forum Team
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