I'm constantly having to tolerate dropouts in internet availability and speed reductions (area reference is 21 if that helps). It's frequent and, surprisingly enough, there is never any acknowledgement from Virgin. Never an offer for a bill reduction and, in spite of charging the highest fees which are continually rising, their service seems to be the poorest I've ever experienced. High costs, no communication, no restitute, poor speeds and regular outages.
I work from home regularly but I have no confidence at all that this will be repaired in time for me tomorrow, as the estimated repair time has already been shifted to a later time and date. The service is awful