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No broadband

JSF
Tuning in

on ‎26-12-2022 16:19

Haven't had broadband since 23rd Engineer booked for 28th. Modem flashing green and I've done all the checks...

Any suggestions on anything else please. 

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4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

on ‎26-12-2022 16:34

What are the checks you've done?

If there's no area faults reported on 0800 5610061 and you're still off-service, there may be a good chance it needs a tech to fix.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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JSF
Tuning in
In response to japitts

on ‎26-12-2022 16:41

If checked as told on the app. Personally I think its ridiculous that I can't find a way to talk to anyone. Doesn't help it being Xmas and Internet is needed.

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jbrennand
Very Insightful Person
Very Insightful Person
In response to JSF

on ‎26-12-2022 17:45

What is the 0800 number reporting?

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Ashleigh_C
Forum Team
Forum Team
In response to JSF

on ‎29-12-2022 08:06

Hi there @JSF

 

Thank you for your post and welcome back to the community forums.

 

I'm so sorry to hear that you have faced this issue with your connections! Have you had your engineer visit since your last post? 

 

If so how are things looking? 

 

Thank you

 

 

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