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thornero
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No answer on Virgin media again!

Trying to call regarding slow internet for last 2 day. No answer! I'm sorry but I cant sit on hold for 40 mins waiting every time I try.

Have performed all the actions advised by your support web page. makes no difference.

I pay for 100mbs. I get 8. I'm pretty sick of this now. Can't even get through to someone to cancel the service.

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japitts
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Message 2 of 8
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Re: No answer on Virgin media again!

I've moved your post to the broadband forum where the "locals" should be able to help you a lot more...

By means of a starter for six though, are you testing these speeds on a wireless or wired connection? You need to be speed testing on a directly Ethernet connected device to be certain of your speeds - this eliminates all the extra issues and variables that WiFi brings.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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thornero
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Re: No answer on Virgin media again!

Thanks Japitts. I guess my moaning may have been a little misguided. Having tested direct with eithernet I get very good speeds. So looks like wireless is the problem. 

I'm sat next to the router (Hub 3.0) and only get 10 Mbs over wireless. Any tips on troubleshooting?

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conman33158
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Re: No answer on Virgin media again!

Make sure your wireless signals are split, 2.4GHz and 5GHz and try connecting to 5 Ghz for fastest possible speeds, although this still depends of the device you are using and how old it is.

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
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Anonymous
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Re: No answer on Virgin media again!


@conman33158 wrote:

Make sure your wireless signals are split, 2.4GHz and 5GHz and try connecting to 5 Ghz for fastest possible speeds, although this still depends of the device you are using and how old it is.


How to do the above:

https://community.virginmedia.com/t5/Networking-and-WiFi/Superhub-3-number-of-devices/m-p/4345285#M3... 

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thornero
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Re: No answer on Virgin media again!

Thanks. I have split the signals and now run my work vpn on 5GHz. which is fine until wife and kids login (I left them on the 2.4 GHz) when everything eventually grinds to a halt and my connection drops. should I put everyone on the 5GHz?

Yesterday, when the connection was capitulating I even connected my laptop via ethernet, but it still ground to a halt and dropped.

 

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conman33158
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Re: No answer on Virgin media again!

The difference between the 2.4GHz and 5GHz is that 2.4GHz tends to be the greater connection but slower speeds and 5GHz is the weaker connection but greater speed.

To be honest you would probably benefit from putting the hub in modem mode and using a decent third party Wifi 6 router for a better all round connection.

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
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MikeRobbo
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Message 8 of 8
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Re: No answer on Virgin media again!


@thornero wrote:

Thanks. I have split the signals and now run my work vpn on 5GHz. which is fine until wife and kids login (I left them on the 2.4 GHz) when everything eventually grinds to a halt and my connection drops. should I put everyone on the 5GHz?

Yesterday, when the connection was capitulating I even connected my laptop via ethernet, but it still ground to a halt and dropped.

 


May I advise you to download and install a Wi-Fi analyser to show if there are any foreign Wi-Fi broadcasts interfering with your own Wi-Fi signals. From there you can look at refining your own Wi-Fi broadcasts.

I use this one ...

WiFi Analyzer Premium - Apps on Google Play

wifi-2

 


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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