No Upload speed increase..

[locky1]

I'm in area 30 and my online account says I should have 104 upload but I'm still stuck at 52 and I have rebooted a few times.. So whats going on Virgin?

[IllLustration]

Had my engineer visit this weekend but, of course, he couldn't improve the upload speed. He did confirm that my signal levels definitely weren't the issue, as expected. Clearly a provisioning change, which perhaps front-line support just don't know anything about.

[tda2806]

@Megan_L Please tell me if my area, area 20 has been "upgraded" as I received my email saying my upload speed had been booted (sic) on the 2nd June 2023 and yet the best I have achieved, ever is 75Mbps, my average is 59Mbps and over the weekend my speed dropped to 43Mbps, which is below that I had before the so called boost!

[tda2806]

@IllLustration Good to hear that support is willing to waste the time of an engineer to confirm that it is a network provisioning issue over which he has no control. Would you be willing to post your signal levels here?

[IllLustration]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	7.1	41	QAM 256	25
2	139000000	7.2	40	QAM 256	1
3	147000000	7.1	40	QAM 256	2
4	155000000	7.1	40	QAM 256	3
5	163000000	7.3	40	QAM 256	4
6	171000000	7.3	41	QAM 256	5
7	179000000	7.2	41	QAM 256	6
8	187000000	7.3	41	QAM 256	7
9	195000000	7.6	41	QAM 256	8
10	203000000	7.5	41	QAM 256	9
11	211000000	7.5	41	QAM 256	10
12	219000000	7.4	41	QAM 256	11
13	227000000	7.3	41	QAM 256	12
14	235000000	7.3	41	QAM 256	13
15	243000000	7.2	41	QAM 256	14
16	251000000	6.8	41	QAM 256	15
17	259000000	6.8	41	QAM 256	16
18	267000000	6.6	41	QAM 256	17
19	275000000	6.4	41	QAM 256	18
20	283000000	6.6	41	QAM 256	19
21	291000000	6.9	41	QAM 256	20
22	299000000	6.9	41	QAM 256	21
23	307000000	7	41	QAM 256	22
24	315000000	7.2	41	QAM 256	23
25	323000000	7.3	41	QAM 256	24
26	339000000	7.1	40	QAM 256	26
27	347000000	7.1	41	QAM 256	27
28	355000000	7	41	QAM 256	28
29	363000000	7.2	41	QAM 256	29
30	371000000	7.2	41	QAM 256	30
31	379000000	7.2	41	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	13	0
2	Locked	40	366	99
3	Locked	40	318	133
4	Locked	40	162	72
5	Locked	40	237	66
6	Locked	41	1700	46
7	Locked	41	2101	99
8	Locked	41	937	43
9	Locked	41	26	34
10	Locked	41	28	18
11	Locked	41	19	11
12	Locked	41	26	17
13	Locked	41	24	13
14	Locked	41	32	7
15	Locked	41	29	4
16	Locked	41	28	12
17	Locked	41	30	1
18	Locked	41	36	5
19	Locked	41	38	0
20	Locked	41	20	0
21	Locked	41	14	0
22	Locked	41	11	0
23	Locked	41	15	0
24	Locked	41	7	0
25	Locked	41	7	0
26	Locked	40	17	0
27	Locked	41	8	0
28	Locked	41	10	0
29	Locked	41	9	0
30	Locked	41	10	0
31	Locked	41	8	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	48	5120	QAM 64	1
1	43100000	47.8	5120	QAM 64	2
2	36600000	47.5	5120	QAM 64	3
3	30100000	47	5120	QAM 64	4
4	23600000	46.8	5120	QAM 64	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[tda2806]

My upstream data looks very different.

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1

0

0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

12

10.8

53.0

2K

QAM32

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

12

OFDMA

220

53.4

0

0

[josh94]

I was on 110 but was re-provisioned to 55. Still awaiting the profile change to 110. This is clearly not a network fault and not something an engineer can do but a provisioning fault which appears to be intentional. I don't know if the support staff are just not aware or don't understand or they are being told to misdirect and misinform people instead.

[tda2806]

I suggest the former, I think any form deception, other than accidental, by VM would take more skill than VM have proved capable of.😂🤣😂

[Nick0810]

After my last post I've been contacted by the mod team and been told the infrastructure in my area (20) hasn't been upgraded yet with no time frame for when it will be done. 

[tda2806]

I am in area 20 as well and I think VM owe us money for non-performance. My email of the 2/6/23 says "*We estimate that at peak times, the upload speed to the Virgin Media Hub, if you have Gig1 Fibre Broadband, will increase to 104Mbps. Download speeds will range between 565Mbps and 1072Mbps." note the "will increase to 104Mbps" no range given just a single value. Time to pay up VM! 

[carl_pearce]

---

@tda2806 wrote:

I am in area 20 as well and I think VM owe us money for non-performance. My email of the 2/6/23 says "*We estimate that at peak times, the upload speed to the Virgin Media Hub, if you have Gig1 Fibre Broadband, will increase to 104Mbps. Download speeds will range between 565Mbps and 1072Mbps." note the "will increase to 104Mbps" no range given just a single value. Time to pay up VM! 

---

Incorrect:

https://www.virginmedia.com/broadband/speeds

Gig1 Fibre Broadband

Download Speeds
Advertised Speed: 1130 Mbps
Expected Speed Range: 1073 - 1138 Mbps
Minimum Guaranteed Download Speed: 565 Mbps

Upload Speeds
Advertised Speed: 104 Mbps
Expected Speed Range: 50 - 104 Mbps